Sales & Account Manager, Install Base Hardware

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.

We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.

The Office Based Sales & Account Manager is responsible for managing and closing low-value, high-volume hardware and consumables opportunities across Infios' existing customer base while also maintaining and growing revenue streams within assigned Tier 2 and Tier 3 Install Base Accounts.

Acting as an internal sales specialist and deal desk for transactional hardware opportunities, the role ensures customers receive responsive and professional commercial support while enabling field-based Account Executives to focus on larger strategic opportunities.

The position combines transactional sales, account management, business development, and customer retention responsibilities. Success will be achieved through proactive customer engagement, (by phone, Teams and in person visits), effective pipeline management, lead generation, revenue growth, and the identification of refresh, expansion, and cross-sell opportunities across the Infios portfolio.

What a day in the life looks like:

• Manage the complete sales cycle for inbound and internally assigned hardware and consumables opportunities, including qualification, quotation, negotiation, internal approval, order processing, and closure. [

• Manage a portfolio of Tier 2 and Tier 3 Install Base Accounts, acting as the primary commercial contact and developing strong relationships through regular remote engagement and scheduled in-person business meetings.

• Understand customers’ operational requirements, technology environments, installed assets, replacement cycles, and future needs to identify refresh, expansion, replenishment, and repeat-business opportunities.

• Develop and execute account growth plans and targeted sales campaigns that increase revenue, strengthen customer retention, and create cross-sell and up-sell opportunities across Mobility, Autonomous Mobile Robotics, software, services, and other Infios solutions.

• Re-engage dormant, past, and lost customers, build relationships with new stakeholders and decision-makers, and generate qualified transactional and strategic sales opportunities.

• Maintain accurate quotations, forecasts, pipeline information, account dossiers, and CRM records in Salesforce, while partnering with Sales, Hardware Operations, Fulfilment, and Customer Success to provide a seamless customer experience.

What you bring to the team:

• Proven experience in business development, lead generation, account management, or inside sales, with demonstrated success in achieving sales and revenue targets.

• Experience in technology, hardware, software, mobility, logistics, supply chain, or a related industry, ideally with knowledge of warehouse automation, AMR, industrial hardware, or hardware lifecycle and refresh programs.

• Strong commercial acumen and account-management skills within a transactional sales environment, including experience managing quotations, pricing, negotiations, and sales transactions through CRM systems.

• The ability to manage a high volume of opportunities while maintaining excellent attention to detail, accurate pipeline data, effective prioritization, and strong organizational and time-management skills.

• Excellent communication, customer-engagement, and relationship-building skills, with the ability to collaborate effectively across Sales, Operations, Fulfilment, and Customer Success teams.

• Proficiency in Salesforce CRM and Microsoft Office applications, along with a full driving licence, a current passport, the ability to travel with potential overnight stays, and the right to work in the UK and Ireland.

Why join us?

At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.

We believe the future is better when supply chains work better.

We are an equal-opportunity employer and committed to inclusion in the workplace.

At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently.

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at jobs@infios.com

Disclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.