Medical Account Manager
At a glance
Mid-level Account Management role at International SOS. DE.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage German healthcare providers as their primary contact, covering relationships, targets, and network participation
- Guide providers through onboarding, assessments, continued participation, and medical record submissions
- Resolve provider escalations, including claims, credentialing, site assessments, and programme requirement blockers
- Find and onboard providers where coverage is missing, while keeping network information accurate across systems
- Coordinate internal teams on client needs and improve service delivery through provider and client issue resolution
What you bring
- Proven service delivery, senior account management, or programme management experience in a professional-services B2B setting
- Strong spoken and written English plus highly proficient German
- A track record of effective relationships with medical professionals, including senior leaders at medical institutions
- Negotiation, conflict resolution, presentation, and creative problem-solving capability
- Your own car and willingness to travel
Who this fits
This role suits a self-directed account or programme professional who can work directly with senior medical stakeholders and resolve operational problems. It is a permanent, full-time hybrid position based in Stuttgart, with travel across Germany taking about half of the role.
From the employer
International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.
About the role
Location: Stuttgart
Travel: 50%
Contract: Full time, Permanent- Hybrid
We are looking for a Account Manager- Healthcare (known internally as a Provider Network Manager) to oversee our medical provider network in Germany. You will manage key provider relationships, coordinate all stages of the provider lifecycle, and act as the main point of contact for both internal and external stakeholders.
You will ensure providers are well-informed, compliant with program requirements, and supported to deliver outstanding care. This includes overseeing provider data accuracy, resolving issues, and implementing client-driven processes.
This is a frontline, provider-facing role requiring strong relationship management, operational understanding, and a solutions-focused mindset. You will engage directly with senior provider stakeholders to drive performance, resolve challenges, and improve service delivery.
Around 50% travel within Germany is required.
Key responsibilities
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Manage a portfolio of healthcare providers and act as their main point of contact
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Build strong relationships with providers to meet contract and service targets
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Focus on medical record collection targets/ KPI's and provider network coverage
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Support providers through onboarding, assessment, and ongoing participation in the network
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Act as the escalation point for provider issues and resolve blockers to programme requirements
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Work closely with internal teams to ensure the provider network meets client needs
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Identify and onboard new providers where there are gaps in coverage
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Keep provider information accurate and up to date across systems
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Support providers with medical record submissions, including Electronic Health Records transfers
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Identify recurring provider or client issues and coordinate solutions (e.g. claims, credentialing, site assessments)
About you
- Proven service delivery experience in a professional services B2B environment or senior account management experience or program management experience
- Highly proficient in English (written and verbal)
- Highly proficient in German
- Self-starter, self-driven to deliver results
- Proven experience in building strong and effective relationships with medical professionals at medical institutions – including senior management levels
- Negotiation, conflict resolution, and presentation skills
- Dynamic and creative problem-solving abilities
- Own a car and willing to travel
#LI
#LIEUROPE
By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025.
13,000 experts | 1,200+ locations | 90 countries | 110+ languages
Start your journey with us today. Apply now!
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