Content Creator – Training Support (Dual Role of Creator and Writer)
At a glance
Mid-level Content Creation role at ITM Tanzania Limited. Dar es Salaam.
Pay not stated Content Creation salary
Growth Roles summary, based on the employer's posting.
What you'll do
- You’ll turn learning objectives into training modules alongside the Training Manager
- You’ll build visual and interactive assets such as presentations, videos and infographics
- You’ll adapt global materials for Tanzania and develop local telecom and retail scenarios
- You’ll manage the online and offline content library and refresh materials each quarter
- You’ll write social, web, SMS and campaign copy while coordinating visuals with design
What you bring
- You can create training content across e-learning, case studies, videos, manuals and presentations
- You can write copy for social media, websites, SMS, advertisements, newsletters and press materials
Who this fits
This is a mid-level dual role combining training-content creation with marketing and promotional writing. You’ll be based in Dar es Salaam and support learning for people at all organizational levels. Daily use of company applications for billing, the HR portal, attendance and activities is required, along with following the ongoing training and learning process
From the employer
To design, develop, and maintain engaging training materials (presentations, e-learning modules, case studies, videos, manuals) that support the Training Manager in delivering impactful learning experiences for all levels in the organization.
Key Responsibilities
- Work closely with Training Manager to convert learning objectives into training modules.
- Create visual and interactive content (PowerPoints, explainer videos, infographics).
- Develop case studies and role-play scripts based on Tanzanian telecom/retail scenarios.
- Localize global content to suit Tanzanian context (language, culture, market examples).
- Maintain a centralized content library for all levels (accessible online & offline).
- Update training materials quarterly based on new product launches, Airtel promotions and changes in sales processes
- Write clear, engaging copy for social media, websites, SMS, and ad campaigns.
- Create captions and storytelling content that connects with diverse audiences.
- Draft press releases, taglines, newsletters, and promotional material.
- Research trends in telecom and technology to generate relevant content ideas.
- Collaborate with the design team to align visuals with messaging
Key Result Areas (KRAs) – Content Creator
Content Development
- Number of training modules created/updated per quarter.
- Turnaround time for new content after product/market change.
Content Quality
- Average trainee satisfaction rating for content (>80%).
- Trainer feedback on content effectiveness.
Innovation & Engagement
- % of modules designed with interactive/multimedia elements.
- Adoption rate of e-learning modules by all levels
Company Applications:
- Ensure mandatory use of call company applications for billing. Hr Portal. Attendance and all activities on daily basis.
- Ensure Training and continues learning process initiated is adhered.
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