Key Account Manager
At a glance
Mid-level Account Management role at Jd. Others (Indonesia) · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Build senior customer relationships, uncover major account needs, and turn them into account management plans
- Shape tailored supply-chain proposals using industry analysis, cost estimates, pricing approaches, and outside resources
- Lead bids and commercial negotiations, then track delivery quality, profitability, and payment progress
- Coordinate teams to fix project issues, streamline processes, and improve cost structures
- Turn competitor findings, industry movement, and customer feedback into market analysis and product improvements
What you bring
- Experience managing large customers and developing plans that support cooperation, satisfaction, and continuity
- Ability to design customized supply-chain solutions, including cost estimation and pricing strategies
- Capability to lead bidding, business negotiations, project delivery, and payment follow-up
- Strength coordinating teams through training, incentives, and process improvements
Who this fits
You’ll suit a manager-level role combining strategic account ownership, solution design, commercial negotiation, and project oversight. The position is based in São Paulo State, São Paulo, Brazil, and involves coordinating project teams and developing their performance.
From the employer
Who We Are
JINGDONG Industrials (JD Industrials), part of JD.com, is transforming the industrial supply chain through trusted sourcing, specialised industrial goods, and digital supply-chain tools. We help global enterprises and SMEs reduce costs, improve efficiency, and operate with greater reliability. From MRO services to spare parts and fulfilment, JD Industrials delivers scalable end-to-end solutions that meet the evolving needs of modern industries.
Our Global Reach
Positioned as a “Trustworthy One-Step Global Supplier for Long-Tail Goods,” JINGDONG Industrials is expanding rapidly across Southeast Asia, Europe, the Middle East, and South America. Our international operations are growing in markets such as Brazil, Thailand, Indonesia, Malaysia, Vietnam, Hungary, Turkey, and Saudi Arabia, providing smarter, faster, and more reliable procurement solutions for enterprises worldwide.
Learn more about who we are and what we do: https://www.jingdongindustrials.com/
What We Offer
Joining JD Industrials means helping transform the global industrial supply chain through smart procurement and technology-driven services. You’ll take on meaningful challenges, collaborate with innovative teams, and make real impact for businesses worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to grow your skills and broaden your global perspective.
About The Team
You’ll be joining the JINGDONG Industrials team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Customer Development and Relationship Management:
Responsible for identifying large customer needs, building and maintaining high-level relationships, and developing comprehensive customer management plans to drive cooperation and ensure customer satisfaction and business continuity.
Solution Design:
Leverage internal and external resources to analyze industry trends and customer pain points, and customize supply chain solutions (e.g., cost estimation, pricing strategies). Lead the bidding and business negotiation processes to ensure efficient project implementation.
Project Operations Management:
Monitor project execution quality, profit and loss, and payment progress. Coordinate cross-departmental resources to resolve exceptions, optimize processes and cost structures, achieve business objectives, and improve profitability.
Market Insight and Strategy:
Gather industry trends, competitor information, and customer feedback to produce market analysis reports. Drive product iteration and model innovation to enhance the company's industry competitiveness.
Team Collaboration and Empowerment:
Coordinate project team assignments, improve team performance through training, incentives, and process optimization, cultivate a professional talent pipeline, and ensure the organization's sustainable development.
At JINGDONG Industrials, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
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