Installation Services Sales Specialist
At a glance
Mid-level Account Executive role at JDI. Stellarton · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide kitchen customers from initial consultation through estimates, agreements, installation coordination and follow-up
- Use suggestive selling and product knowledge to hit sales targets while recommending solutions for each project
- Coordinate with project teams so customers and installation professionals stay aligned throughout the work
- Maintain customer relationships, resolve complaints promptly and pursue repeat business
- Record every sales interaction in the company CRM and keep customer information current
What you bring
- Sales and customer-service experience, with knowledge of kitchens, kitchen products and current kitchen trends
- A valid driver’s license and readiness to visit customer sites
- Comfort using Microsoft Office and learning additional software programs
- Strong written and spoken communication, with bilingual ability viewed as an advantage
Who this fits
You’ll suit a customer-facing sales role that combines kitchen expertise, project coordination and relationship management. You need to solve problems with little supervision, organize multiple projects and meet deadlines and sales goals. The position requires travel to customer sites and includes teamwork with project coordinators and installation professionals.
From the employer
The Installation Sales Specialist role is ideal for someone who enjoys working directly with customers, building relationships, and guiding projects from initial conversation through to installation.
As a key point of contact for kitchen projects, you will combine sales expertise with product and installation knowledge to help customers confidently bring their kitchen plans to life. You’ll play an important role in delivering a positive in‑store customer experience while supporting sales growth through consultation, quoting, and follow‑up. A competitive base salary and commission structure reward engagement, initiative, and results.
- Drive sales to meet targets through engagement of customers, suggestive selling, and sharing product knowledge.
- Clarify and understand customers’ needs and take them to the best solution(s) for their projects.
- Provide the customer with an exceptional experience.
- Prepare estimates and negotiate installation service agreements.
- Work with project coordinators to align projects between installation service professionals and customers.
- Build new business relationships with customers that will result in repeat business.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Document all sales activities in company CRM (Customer Relationship Management) system and keep current.
- Take initiative and confidently direct customer interactions.
- Stay updated about latest products trends and market conditions.
- Demonstrate high standards of safety and customer service.
- A strong foundation in Sales and customer service.
- Problem solver who can work with minimal supervision.
- Excellent communication and team player.
- Organized, can manage multiple projects, meet deadlines and sales objectives.
- Microsoft Office skills and willingness to learn new software programs.
- Able to travel to customer sites, a valid driver’s license is required.
- Knowledge and passion for kitchens, kitchen trends and kitchen products.
- A knowledge of building materials, and the construction process would be considered an asset.
- Strong verbal and written communication (bilingual would be considered an asset).
What we Offer
- Wellness Program
- Employee and Family Assistance Plan
- Employee Discounts
- Medical, Dental, Vision, RRSP Matching, and PTO benefits
- Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization
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