Customer Success Manager
At a glance
Mid-level Customer Success role at Juicebox. London · full-time · £110,000–£160,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage customer accounts from initial onboarding through adoption, renewals, and account growth
- Create success plans, agree on key measures, and help talent leaders see value quickly
- Teach AI-based workflows, support customer change, and guide users toward meaningful early results
- Handle renewals, pricing talks, complex purchases, and expansion across teams and products
- Run ROI reviews and quarterly business reviews while improving the Customer Success playbook
What you bring
- At least three years in Customer Success, Account Management, or Sales with revenue ownership
- Experience managing a portfolio of fifty to two hundred accounts
- A record of surpassing commercial targets and growing customer relationships
- Confidence handling several customer priorities while engaging senior stakeholders
- SaaS, consulting, HR tech, or talent tech experience, plus comfort building in ambiguity
Who this fits
You’ll suit a commercially accountable Customer Success role combining AI workflow guidance, customer strategy, and renewals. The job is based onsite in London, UK. You’ll work with enterprise talent teams, startup founders, staffing firms, and VC talent partners while managing onboarding, expansion, and renewal work in parallel.
From the employer
About Juicebox
Juicebox is on a mission to help teams win the talent war.
In the age of AI, human ingenuity is the ultimate scarce resource. Recruiting is a zero-sum game where you either compete or lose.
Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies.
We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.
Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG. Read more about our $80M Series B here. Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.
About the Role
Customer Success at Juicebox sits at the intersection of commercial ownership, AI workflow enablement, and customer strategy. CSMs own the full customer relationship—from onboarding and adoption to expansion and renewal—while serving as trusted advisors and AI workflow experts.
Our customers range from enterprise talent teams to startup founders, staffing firms, and VC talent partners. As a PLG business, customers start small and scale quickly, so you'll often be managing onboarding, expansion, and renewal motions simultaneously.
You'll help define what Customer Success looks like in an AI-first world at a hypergrowth company shaping a new category. Our customers love the product, embrace innovation, and genuinely enjoy partnering with us. You'll do it alongside a low-ego, collaborative team and work directly with a VP of CS who has built world-class organizations at Gong, Slack, and Zendesk.
You Will…
Own a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal.
Lead customer success plans, align on key metrics, and ensure talent leaders realize value quickly.
Drive adoption of AI-native workflows, guide change management, and help customers reach their first “aha” moment and beyond.
Own commercial conversations, including renewals, pricing negotiations, and complex buying processes.
Identify and close expansion opportunities across teams, stakeholders, and product offerings.
Build trusted, multi-threaded relationships with end users, champions, TA Ops leaders, and hiring managers.
Lead ROI discussions and QBRs that demonstrate impact and strengthen partnerships.
Help define and improve the Customer Success playbook by identifying gaps, solving problems, and scaling best practices.
You Have…
3+ years in Customer Success, Account Management, or Sales with ownership of a revenue target and a portfolio of 50–200 accounts.
A track record of exceeding commercial goals and driving customer growth.
The ability to manage multiple customer conversations and priorities simultaneously.
A builder mindset and comfort operating in ambiguity before a playbook exists.
Executive presence and confidence engaging senior stakeholders.
Experience in SaaS, consulting, HR tech, or talent tech; recruiting industry experience is a plus, not a requirement.
Perks & Benefits for Full Time Employees
Top-of-market compensation with meaningful equity, because everyone should share in our success.
Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible). 90% employer contribution for dependents. Dental & Vision: 90% employer covered; 85% for dependents.
$2,000 annual wellness stipend to support your physical, mental, and financial well-being.
Daily meals provided: breakfast catering, lunch order via DoorDash corporate, and for those who like to work late, dinner if staying after 7pm
$300/month commuting stipend to help cover the cost of getting to and from the office.
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