Strategic Account Manager

kaseya Open · verified Sep 24, 2026

Miami Manager Account Management

At a glance

Mid-level Account Management role at kaseya. Miami.

Pay not stated

RoleAccount Management

SeniorityManager

LocationMiami

PostedAug 19, 2026 · 5w ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Act as the main advisor for complex, high-value accounts and build plans around their priorities
Find expansion paths in existing customers, then lead upsell and cross-sell efforts
Protect renewals by monitoring satisfaction and addressing risks across assigned accounts
Run executive business reviews covering results, roadmap alignment, and mitigation plans
Coordinate with Sales, Product, Support, and Customer Success on adoption and escalations

What you bring

At least five years in account management, customer success, or consultative sales
A record of managing multimillion-dollar portfolios while growing and retaining accounts
Commercial judgment and negotiation ability with senior executives and IT decision-makers
Strong writing, speaking, presenting, and storytelling skills
Experience creating and carrying out strategic account plans

Who this fits

You’ll suit this role if you can advise senior customer stakeholders, manage complex portfolios, and balance expansion with retention. Experience in IT management software, cybersecurity, or MSP environments is preferred, along with CRM and analytics platform familiarity. The role is based in Miami and centers on strategic account ownership.

From the employer

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.

We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.

At Kaseya, we don't just raise the bar. We build it.

Position Summary

Kaseya is seeking a results-oriented and client-focused Strategic Account Manager to cultivate long-term relationships with our most strategic customers. This role is critical to driving retention, revenue growth, and customer satisfaction by serving as the primary point of contact and strategic advisor to our top-tier clients.

You will work cross-functionally with Sales, Product, Support, and Customer Success teams to ensure a seamless customer experience and help clients maximize the value of their investment in Kaseya's IT and security management solutions.

Key Responsibilities

Strategic Relationship Management: Serve as the trusted advisor and primary liaison for a portfolio of high-value, complex key accounts. Develop in-depth account knowledge and strategic engagement plans.
Account Growth: Identify expansion opportunities within existing accounts and drive upsell and cross-sell initiatives aligned with customer objectives and Kaseya’s solutions.
Retention & Renewal: Proactively manage contract renewals and ensure continued customer satisfaction to maintain high retention rates across assigned accounts.
Customer Advocacy: Represent the voice of the customer within Kaseya and advocate internally for enhancements that meet client needs.
Business Reviews & Reporting: Lead regular executive business reviews (EBRs) and provide insights through performance reporting, roadmap alignment, and risk mitigation plans.
Cross-Functional Collaboration: Partner with Sales Engineers, Technical Account Managers, Product Management, and Support to ensure successful onboarding, adoption, and escalation resolution.
Market Insights: Stay informed on industry trends and competitive landscape to position Kaseya as a strategic partner in the client’s long-term IT strategy.

Required Qualifications

5+ years of experience in account management, customer success, or consultative sales, preferably in a SaaS, MSP, or IT services environment.
Demonstrated track record managing multimillion-dollar portfolios and achieving account growth and retention goals.
Strong commercial acumen and negotiation skills, with the ability to engage senior-level executives and IT decision-makers.
Excellent written and verbal communication skills, including presentation and storytelling abilities.
Experience in building and executing strategic account plans.

Preferred Qualifications

Background in IT management software, cybersecurity solutions, or managed service provider ecosystems.
Familiarity with CRM tools (e.g., Salesforce) and data analytics platforms.
Bachelor’s degree in Business, Technology, or related field. MBA is a plus.

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.