Spontaneous application Community Manager (Video Games) - Worldwide - Remote
At a glance
Mid-level Community Marketing role at Keywords Studios. Remote, Mexico · full-time.
Pay not stated Community Manager salary
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll review player activity across social channels and answer questions or comments promptly
- You'll produce social content and recommend ways to strengthen community growth and care
- You'll measure engagement, turn findings into reports, and suggest improvements
- You'll gather player feedback for developers while keeping community spaces safe and welcoming
- You'll moderate conversations, follow community rules, and maintain related documentation
What you bring
- You'll have at least two years of professional community or social media management experience in gaming
- You'll communicate exceptionally well in English, in writing and speech; French, Spanish, or German is a plus
- You'll understand platforms such as Discord, Twitch, Reddit, Instagram, and Facebook, plus social listening practices
- You'll have managed or moderated an active gaming community and bring enthusiasm for games and social media
- You'll have higher education in marketing, business administration, communication, adult education, or a related area
Who this fits
You'll suit a gaming-focused community professional who enjoys player interaction and social media work. The role is fully remote and open worldwide, with work typically requiring full-time availability, though part-time arrangements may depend on project needs. Include your email, location, and written and spoken languages on your CV or cover letter; this application builds a talent pool, so duties may differ across future openings.
From the employer
Please note the applications are open to candidates worldwide and is not limited to just South America residents. Feel more than free to apply regardless of location as those are a 100% remote, Work-From-Home roles.
We are currently accepting spontaneous applications to build a talent pool for future openings across multiple roles in Community Management and Social Media Management. Responsibilities and requirements may vary by position.
Keywords Community Management is a global team of 100+ community professionals providing expert community and social media services to gaming and entertainment clients.
Our team is growing, and we are always on the lookout for talented professionals who share our values and are passionate about the videogames industry.
As well as getting to work with some of the world’s greatest games, we offer the chance to join a thriving community of community professionals, and to develop your skills and career alongside a diverse, global team.
Responsibilities
- Reviewing all incoming community interactions on different social media platforms and communicating directly with players.
- Responding to comments and player queries in a timely manner.
- Creating engaging content for social media.
- Building in-depth reports on community growth and engagement, and proposing improvements based on those findings.
- Assisting the developer by collating and reporting on player feedback.
- Helping foster and maintain a safe and welcoming environment for a game community.
- Moderating discussions and comments following set community guidelines.
- Proactively suggesting new ways to grow and care for your community.
- Creating and updating corresponding documentation and as needed.
Requirements
- Minimum of 2 years’ experience of community management/social media in gaming on professional basis.
- Excellent written and verbal communication skills in English.
- Bilingualism (particularly English with French, Spanish or German) is a plus.
- Passionate about video games and social media.
- Strong understanding of social media/community management platforms/ channels (Discord, Twitch, Reddit, Instagram, Facebook...)
- Expertise with social listening and social management best practices.
- Experience managing or moderating a thriving gaming community.
- Higher education in marketing, business administration, communication, adult education, or related fields.
Please make sure that your contact information, including your personal email address, location, and what languages you speak and write, is included on either your CV or your cover letter.
Note that any position typically requires full-time availabilities although part-time availability might be considered (depending on our projects).
Benefits
As a remote role, we offer flexibility and a nice work-life balance.
Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world.
We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.
Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint.
We would like to take this opportunity to thank you for considering our company as your next career move. We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees. We look forward to receiving your application and learning more about your experience and qualifications.
Good luck and we look forward to meeting you!
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
Role Information: EN
Studio: Keywords Studios
Location: Europe, Americas, United Kingdom, Ireland, United States
Area of Work: Player Engagement
Service: Engage
Employment Type: Full Time, Permanent
Working Pattern: Remote
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