Key Account Manager
At a glance
Mid-level Account Management role at Kody. Hong Kong.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage long-term relationships with strategic accounts and serve as their main contact
- Learn each client’s goals and challenges, then match solutions to their business needs
- Bring sales, product, and support teams together to deliver service for key customers
- Find expansion opportunities through additional sales and monitor account results for stakeholder updates
What you bring
- At least three to five years in account management or sales, ideally in payments or fintech
- A record of handling key accounts while reaching revenue targets
- Clear communication, relationship-building ability, and comfort coordinating across teams
- A self-directed, results-focused approach with practical problem solving
Who this fits
You’ll suit a relationship-led account manager who can connect client needs with internal sales, product, and support work. The role is onsite in Hong Kong, at the Admiralty office.
From the employer
Kody is seeking a dedicated Key Account Manager to join our growing team. In this role, you will be responsible for managing strategic client relationships, ensuring high levels of customer satisfaction, and driving revenue growth through effective account management. You will act as the primary point of contact for key clients, understanding their needs and aligning Kody’s solutions to meet their business objectives.
Key Responsibilities:
- Build and maintain strong, long-term relationships with key accounts.
- Understand client business goals and challenges to provide tailored solutions.
- Coordinate with internal teams such as sales, product, and support to deliver exceptional service.
- Identify opportunities for account growth through upselling and cross-selling.
- Monitor account performance and provide regular reporting to stakeholders.
Requirements
- Minimum of 3-5 years’ experience in account management or sales roles, preferably within the payments or fintech industry.
- Strong communication and interpersonal skills to build trusted client relationships.
- Proven track record of managing key accounts and achieving revenue targets.
- Ability to work cross-functionally and coordinate with multiple teams.
- Self-motivated and results-driven with problem-solving mindset.
- Familiarity with payment processing solutions is a plus.
Benefits
- Health Insurance (Medical and Dental)
- Work in our new office space in Admiralty
- Opportunities for career growth in leadership and strategy.
- Collaborative, inclusive environment where your contributions are recognised and valued.
- Competitive Performance Bonus
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