Key Account Manager - Service

KONE Open · verified Sep 25, 2026

Doha Full-time Manager Account Management

At a glance

Mid-level Account Management role at KONE. Doha · full-time.

Pay not stated

RoleAccount Management

SeniorityManager

LocationDoha

EmploymentFull-time

PostedSep 25, 2026 · 0d ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Manage strategic and core customer accounts, keeping their records and organizational hierarchies accurate
Build connections across customer organizations, KONE, account teams, and other stakeholders
Create account plans, secure unit approval, and track follow-through with management
Spot opportunities, shape value propositions, and help account teams win customer orders
Oversee agreements and contract portfolios while addressing risks, complaints, and account profitability

What you bring

A bachelor’s degree and at least five years of sales experience focused on business development and prospecting
Hands-on experience with public or government tenders, including ITT reviews, tailored documentation, and pre-submission RFIs
Experience negotiating contract terms and conditions, managing key accounts, and producing commercial results
Strong commercial judgment with persuasive negotiation, presentation, English communication, and relationship-building skills

Who this fits

You’ll suit a customer-focused sales professional who can coordinate across stakeholders, influence collaboratively, and manage strategic accounts analytically. The role is based in Doha, Qatar, with Qatar market experience strongly preferred. Elevator-sector experience and Arabic are advantages rather than core requirements.

From the employer

KONE Middle East, Turkey & Africa (KMTA) is embarking upon an exciting growth phase, and to complement our growth plans and drive our sustainable success with customer strategy, Service is a strategic priority for our Business.

As part of this effort, we are looking for an energetic and enthusiastic Key Account Manager with a strong customer-focused mindset to be based in our Doha, Qatar office and report to the Deputy GM & Head of Sales for Qatar.

In this role, the Key Account Manager is responsible for developing mutually beneficial relationships between KONE and customers who are strategic or nationally/locally important. He/she maximizes KONE’s current and future share of the customer’s business by identifying solutions and developing processes that add value to both KONE and the customer.

Key Responsibilities:

Customer Relationship Management

Accountable for managing strategic and/or Core 1 customers assigned to him/her
Accountable for accuracy of customer data and hierarchies.
Accountable for customer plans, their approval, and follow-up with the unit management
Accountable for building and coordinating relationships on many levels between customers’ organization and KONE as well as other stakeholders.
Responsible for evaluating any commercial or operational risks or customer complaints related to the account and raising them with the Management team.

Sales

Responsible for creating and managing opportunities in his/her customer base with the account teams
Responsible for sharing customer knowledge and contacts to support other account team members to win the orders
Creates value propositions with clearly described benefits of KONE solutions for customers’ needs
Accountable for national or frame agreements and managing the customer’s contract portfolio
Responsible for developing the profitability of the customers’ business with KONE according to the account plan.

What We’re Looking For:

Tender & Contract Management: Proven experience managing governmental/public tenders, including reviewing ITT (Invitation to Tender) requirements, completing customer-specific tender documentation/templates, and managing RFIs to clarify requirements with clients before submission. Experience in negotiating contractual terms and conditions, rather than solely commercial terms or scope of work, is also required.
We’re seeking someone with a strong customer-first mindset who is proactive, analytical, and passionate about delivering results
Bachelor’s degree holder
Minimum of 5 years of sales experience, with a strong background in business development and prospecting. Experience within the Elevator industry will be an added advantage.
Proven track record of handling key accounts and delivering commercial success.
Strong commercial acumen, excellent negotiation and presentation skills.
A natural relationship builder who thrives on collaboration and influence.
Excellent English communication skills. Arabic is an added advantage.
Qatar market experience is highly desirable.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.