Coordinator, Retail Training & Communications
At a glance
Mid-level Communications role at Levi Strauss & Co. Levi Strauss Sao Paulo · full-time.
Pay not stated Communications salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Build retail learning journeys covering onboarding, product knowledge and sales skills for store teams
- Run Brazil’s learning and communication platforms, keeping content organized while tracking usage and results
- Deliver retail programs such as customer experience, recognition, mystery shopping and incentive initiatives
- Coordinate national retail events, leadership meetings and franchise forums with internal and global partners
- Use training, engagement and business data to measure impact and improve the employee experience
What you bring
- At least five years across training, retail operations, learning and development, internal communications or related work
- You have created training, engagement and communications for retail teams working across multiple locations
- You have managed an LMS, communications platform or digital learning tool
- Advanced English plus strong project, event and stakeholder management experience
- Advanced PowerPoint and Excel skills for KPI reporting and presentation development
Who this fits
This role suits someone who can connect retail training, internal communications and operational programs across Brazil. It is a hybrid position based in São Paulo, with designated office days shaped by business needs and company guidelines. You’ll work with regional and global teams in English.
From the employer
Calling all originals
At Levi Strauss & Co., you can be yourself and be part of something bigger. We’re a company of people who like to forge our own path and leave the world better than we found it. We believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit and your future.
About the Job
As our Retail Training & Communications Coordinator, you will play a key role in elevating the employee and consumer experience across our retail stores and franchise network in Brazil. You will lead training, communication and engagement initiatives that enable our store teams to deliver exceptional customer experiences while supporting business growth and operational excellence.
Lead the planning and execution of retail training and communication strategies, including learning journeys, onboarding programs, product education and sales capability development for store teams.
Manage and optimize retail communication and learning platforms, ensuring content governance, user engagement, reporting and continuous improvement across Brazil.
Drive Retail Excellence programs and initiatives, including customer experience, recognition, onboarding, engagement campaigns, mystery shopping and incentive programs that support business and people outcomes.
Coordinate national retail events, leadership meetings and franchise engagement forums, partnering with cross-functional teams and global stakeholders to ensure successful execution.
Analyze engagement, training and business performance metrics to measure impact, identify opportunities and continuously improve the retail employee experience.
About You
5+ years of experience in Training, Retail Operations, Learning & Development, Internal Communications, Retail Excellence, or related functions.
Experience designing and deploying training programs, engagement initiatives and communication strategies for multi-site retail environments.
Experience managing learning management systems (LMS), communication platforms or digital learning tools.
Strong experience in project management, event coordination and stakeholder management across multiple business functions.
Advanced English proficiency, including interaction with regional and global teams.
Advanced knowledge of Microsoft PowerPoint and Excel, including reporting, KPI tracking and presentation development.
Location
This is a hybrid position based in São Paulo, Brazil. You will be expected to work from the office on designated in-office days, based on business needs and company guidelines.
What We Offer
- Competitive annual bonus program
- Medical and dental insurance
- Meal allowance
- Mobility benefit
- Wellhub and TotalPass membership
- Free therapy, emotional support and legal counseling services
- Employee discount on Levi Strauss & Co. products
- Opportunities for growth and development in a global organization
LOCATION
Sao Paulo, BrazilFULL TIME/PART TIME
Full timeCurrent LS&Co Employees, apply via your Workday account.
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