Client Success Manager
At a glance
Mid-level Customer Success role at MDCalc. New York · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Run campaigns from kickoff through creative work, regulatory review, launch readiness, delivery, and reporting
- Guide brand and agency contacts on creative direction, expectations, deliverables, and campaign progress
- Coordinate with Sales on renewals, upsells, and performance narratives for clients
- Work with Product, Engineering, and AdOps to improve workflows and keep program records accurate
- Help build SOPs, templates, onboarding resources, and training for newer Client Success teammates
What you bring
- At least three years in client success, account management, or a pharma agency setting
- Hands-on experience managing digital campaigns, workflows, or content production pipelines
- Strong communication, prioritization, and organization across several fast-moving projects
- A proactive, collaborative approach to cross-functional work and client relationships
Who this fits
This role suits someone who can own pharmaceutical campaigns while serving as the steady contact for brand and agency teams. You’ll work in a hybrid setup tied to Greenwich Village in New York City. Familiarity with MLR review, HCP marketing, life sciences promotional workflows, or NPI-level targeting would strengthen your fit.
From the employer
The Opportunity
Since 2005, MDCalc has been an essential part of the clinician’s workflow to help achieve better patient outcomes. Actively used by more than 65% of physicians worldwide, MDCalc is the most broadly used medical reference – at the point-of-care – for clinical decision tools and content, and one of only four references used by >50% of US HCPs. These evidence-based tools and content are used by millions of medical professionals globally and support 50+ specialties and cover 200+ patient conditions.
To continue to further accelerate this growth, we are expanding the Life Sciences Business Unit (LSBU) team with a Client Success Manager (CSM) who will play a pivotal role in supporting our pharmaceutical partners and ensuring flawless execution of our campaigns. This is an exceptional opportunity for someone who thrives in a fast-paced, highly collaborative environment and who is excited by the opportunity to build, optimize, and scale a best-in-class client success function, while also helping to build and scale a business that has unparalleled reach to HCPs.
The Role
We’re looking for a Client Success Manager who elevates partnerships, anticipates needs, and brings clarity and confidence to every interaction. In this role, you’ll guide pharmaceutical brand teams through the full campaign lifecycle - creative development, regulatory review, launch,and performance reporting - ensuring every program delivers on its promise. You’ll be joining a high-performing team that values collaboration, ownership, and excellence, with room to develop into a true thought partner to our clients.
The responsibilities of this individual include the following, but are not limited to:
Campaign Management
Own end-to-end execution of campaigns
Lead kickoff calls and creative development
Manage timelines, launch readiness, and campaign delivery
Client Communication
Serve as the primary point of contact for brand and agency teams
Ensure alignment on creative direction, campaign expectations, and deliverables
Build strong client relationships and position MDCalc as a trusted partner
Cross-Functional Collaboration
Work closely with Sales on renewals, upsells, and performance storytelling
Partner with Product, Engineering, and AdOps to optimize workflows
Maintain internal trackers, timelines, and documentation for accurate program management
Team & Process Development
Contribute to SOPs, templates, onboarding materials, and operational improvements
Support training and shadowing for new Client Success team members
Your Background
3+ years of experience in client success, account management, or pharma agency environments
Experience managing digital campaigns, workflows, or content development pipelines
Strong communicator with excellent prioritization and organizational skills
Proven ability to manage multiple projects in a fast-paced environment
Proactive, resourceful, and comfortable taking initiative
Collaborative working style and ability to build strong cross-functional relationships
Genuine interest in healthcare, life sciences, or technology
Nice to Have’s
Familiarity with MLR review processes
Experience with HCP marketing, digital media, or life sciences promotional workflows.
Understanding of NPI-level targeting
What MDCalc offers:
Ability to make a true difference in medicine: MDCalc is the most broadly used medical reference used by 65% of physicians worldwide.
Medical, Dental, & Vision coverage, with option to extend to your dependents
Company-sponsored short-term insurance
Fully-paid 8 week parental leave, after 6 months of employment
Company-sponsored 401k, after 3 months of employment
Unlimited vacation for salaried roles - we trust you to take the time you need
Bi-annual company offsites to connect, reflect, and plan together (most recently in Asheville and Mexico City)
Work from home monthly stipend
Hybrid work environment with a great team office in Greenwich Village, NYC
A culture of fun and motivated team members who believe in a greater mission here at MDCalc
Not this one either?
Claude or ChatGPT reads the other 90,537 for you.
Get better matches →
