Customer Success Manager
At a glance
Mid-level Customer Success role at Meadow. Remote · full-time · $103,700–$153,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Own a portfolio of clients from onboarding through ongoing partnership, helping them succeed each term
- Increase product adoption and identify expansion paths across your assigned client relationships
- Handle renewals and commercial conversations that turn successful outcomes into revenue growth
- Use client data to guide adoption and expansion decisions, while sharing feedback with the Product Team
- Build strong product knowledge so you can anticipate client needs and recommend suitable solutions
What you bring
- At least four years in customer success, including work with B2B or enterprise SaaS customers
- Background at an early-stage startup, such as a seed, Series A, or Series B company
- Experience managing high-touch client relationships and owning problems through to resolution
- A record of handling renewals and expansion, with measurable commercial results
- Strong data skills, product understanding, and practical use of AI to improve your work
Who this fits
This role suits a customer success professional who can manage the full client relationship, make independent decisions, and connect adoption with expansion. You will work remotely, report to the Senior Director of Customer Success, and attend one or two company onsites each year. Experience selling B2B or enterprise SaaS as an Account Executive or Business Development Representative, or working with institutional buyers, would strengthen your fit.
From the employer
About Meadow
Meadow is the modern payments platform for higher education that simplifies the entire student financial experience. We're transforming the $600 Billion higher education payments industry in the United States — building for universities what Shopify built for retail businesses, and bringing the entire student financial experience online.
The need for a platform like Meadow has never been greater. If you're passionate about our mission to empower students financially and strengthen economic mobility through higher education — and you're excited to join a highly ambitious, talented team — we'd love to hear from you.
About the Role
Overview
As Meadow’s Customer Success Manager, your primary mission is to ensure that our clients are successful term-to-term and get value from their partnership with Meadow. You’ll own a book of clients end-to-end, and be responsible for driving adoption and expansion.
This is a full-time position reporting to Melissa, Meadow's Senior Director of Customer Success.
Outcomes: What Success Looks Like
Increase in Net Revenue Retention (NRR)
About You
What You Bring
4-6+ Years of Experience in Customer Success
Experience in B2B/Enterprise SaaS
Experience at an Early Stage Startup (Seed, Series A, Series B)
Experience Managing High-Touch Client Relationships
Builder Mindset: High Agency x High Urgency
You own problems end-to-end.
You make consequential decisions that impact outcomes.
Renewal & Expansion Expertise
You have a track record of success managing the commercial side of the client relationship — proactively identifying expansion opportunities and turning customer success into revenue growth.
Data Fluency
You have a track record of success interpreting and leveraging data to drive adoption and expansion.
Product Expertise
You have a track record of success developing deep product expertise — and using that knowledge to anticipate client needs and deliver recommended solutions.
You maintain a tight feedback loop with the Product Team, ensuring that client feedback informs product decisions.
AI Fluency
You orchestrate AI and build systems that elevate how you work. You're thoughtful about outcomes, aware of limitations, and continuously improving how you use AI.
What Makes You Stand Out
Experience in B2B/Enterprise SaaS Sales as an Account Executive and/or Business Development Representative
Experience with Institutional Buyers
Compensation and Benefits
Meadow wants all employees to be supported in their personal and professional development, so we take a comprehensive approach to compensation and benefits.
The initial annual salary for this position is expected to range from $103,700- $153,000 USD. Actual compensation will depend on numerous factors such as: experience, knowledge and skills, qualifications, location, and other job-related factors.
In addition to the chance to positively impact the world while building a company around a $600B opportunity, Meadow offers:
Competitive Salary
Competitive Equity
401(k) Retirement Savings Plan
Subsidized Medical, Dental, and Vision Insurance (with HSA & FSA Plans Available)
Flexible Paid Time Off
Paid Company Holidays
Paid Parental Leave
1-2 Onsites Per Year
Membership in an Ambitious, Kind, No-Drama Team
We believe in hiring resourceful, curious people who are eager to learn and develop their skills. If you’re excited about this role but your experience doesn’t align exactly with the job description, we encourage you to go ahead and apply. You may be just the right candidate for this role.
Meadow is proud to be an equal opportunity employer. We celebrate diversity in all its forms, and we encourage our employees to participate as their authentic selves in our work environment. We strive to build better for all, towards a more open, inclusive space. Come as you are.
Not this one either?
Claude or ChatGPT reads the other 90,924 for you.
Get better matches →
