Customer Success Manager (New York)
Hybrid New York Full-time Manager Customer Success
At a glance
Mid-level Customer Success role at Merkle Science. New York · full-time.
Pay not stated
RoleCustomer Success
SeniorityManager
LocationNew York
WorkplaceHybrid
EmploymentFull-time
PostedFeb 27, 2024 · 31mo ago
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage customer accounts while building strong, lasting relationships with clients
- Use your sales record to support account growth and customer outcomes
- Solve unforeseen account issues quickly as requirements shift
- Handle customer and people concerns with resilience, initiative, and composure
What you bring
- At least four years of previous account management work
- Advanced English proficiency at C1 level or higher
- A demonstrated history of sales results
- Strong relationship-building and people-management ability
Who this fits
This role suits a proactive, self-directed account manager who stays effective under pressure and adapts quickly when customer needs change. The position is based in New York and follows a hybrid arrangement. Crypto, blockchain, compliance, or finance experience would strengthen your profile, but the listing treats those backgrounds as optional.
From the employer
⚡️ About Merkle ScienceMerkle Science provides blockchain transaction monitoring and intelligence solutions for web3 companies, digital asset service providers, financial institutions, law enforcement and government agencies to detect, investigate, and prevent illicit use of cryptocurrencies. Our vision is to make cryptocurrencies safe and provide infrastructure for the safe and compliant growth of cryptocurrencies.
Merkle Science is headquartered in New York with offices in Singapore, Bangalore and London. The team has combined experience across Bank of America, Paypal, Luno, Thomson Reuters and Amazon. The company has raised over $27M from SIG, Beco, Republic, DCG, Kenetic, GGV and several others. 🙋What You Should Have· Advanced level of English (C1 or above)· At least 4+ years of prior account management experience.· Previous crypto/blockchain experience a big plus but not necessary. Perhaps you enjoy this in your spare time? Even better!· Previous compliance/finance experience also a big plus.· Proven sales track record. · Exceptionally strong relationship and people management capabilities.· A creative problem solver, results driven and self-motivated.· Possesses a resilient personality, proactive and reacts well under pressure.· Ability to handle changing requirements and unforeseen issues as they arise, rapidly and positively in a timely manner.
❤️ Well Being, Compensation and BenefitsWe care about your well-being. Along with excellent health insurance, we offer flexible time off, learning & development initiatives and hours that are designed to provide work/life balance. We regularly host team-building sessions and encourage discussions around mental health.
We reward talent and believe in acknowledging people for their contributions. We offer industry-leading compensation, along with generous equity. As a rapidly growing business, there are endless opportunities to grow your career with Merkle Science.
Merkle Science is headquartered in New York with offices in Singapore, Bangalore and London. The team has combined experience across Bank of America, Paypal, Luno, Thomson Reuters and Amazon. The company has raised over $27M from SIG, Beco, Republic, DCG, Kenetic, GGV and several others. 🙋What You Should Have· Advanced level of English (C1 or above)· At least 4+ years of prior account management experience.· Previous crypto/blockchain experience a big plus but not necessary. Perhaps you enjoy this in your spare time? Even better!· Previous compliance/finance experience also a big plus.· Proven sales track record. · Exceptionally strong relationship and people management capabilities.· A creative problem solver, results driven and self-motivated.· Possesses a resilient personality, proactive and reacts well under pressure.· Ability to handle changing requirements and unforeseen issues as they arise, rapidly and positively in a timely manner.
❤️ Well Being, Compensation and BenefitsWe care about your well-being. Along with excellent health insurance, we offer flexible time off, learning & development initiatives and hours that are designed to provide work/life balance. We regularly host team-building sessions and encourage discussions around mental health.
We reward talent and believe in acknowledging people for their contributions. We offer industry-leading compensation, along with generous equity. As a rapidly growing business, there are endless opportunities to grow your career with Merkle Science.
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