Ecommerce Operations Specialist

Miele Open · verified Sep 24, 2026

Hybrid Vaughan Full-time Mid-level Ecommerce Marketing

At a glance

Mid-level Ecommerce Marketing role at Miele. Vaughan · full-time · CA$70,000–CA$80,000 base.

SalaryStated by Miele

CA$70,000 – CA$80,000

Base salary for this role, in CAD per year, as published in the posting.

RoleEcommerce Marketing

SeniorityMid-level

LocationVaughan

WorkplaceHybrid

EmploymentFull-time

Base payCA$70,000–CA$80,000

PostedAug 26, 2026 · 4w ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Run daily website operations, including product status changes, category setup, and MEC page upkeep
Triage order and voucher problems, manage CARL tickets, and coordinate resolutions with WhiteCap
Turn business requests into WhiteCap tickets, track releases, and check fixes before escalation
Build and test promotions so pricing, launch timing, and customer visibility are accurate
Maintain Emplifi, Virtual Consultation, Appointedd, and Mila, while supporting tracking tests and SEO fixes

What you bring

A bachelor’s degree in business, Ecommerce, Marketing, Digital Commerce, Communications, Information Systems, or a related area is preferred
At least five years of equivalent hands-on work in ecommerce operations or digital site management
Experience with website administration, online merchandising, digital operations, or a comparable delivery-focused role
Background in retail, direct-to-consumer, or consumer goods ecommerce
You can turn business needs into clear tickets and work effectively with internal teams and outside partners

Who this fits

You’ll suit this role if you’re comfortable owning detailed ecommerce execution, troubleshooting site issues, and coordinating fixes with agencies. It’s a full-time hybrid position based in Vaughan, Canada, with collaboration across internal teams and external partners.

From the employer

Your Responsibilities

You will be responsible of the day-to-day website operations, issue resolution, and implementation
For Website Operations & Maintenance you will:
- Product activation/deactivation requests
- Spec sheet uploads/removals
- Category configurations (pre-sale, discontinued flags, mappings)
- MEC page updates and maintenance

For Issue Resolution & Troubleshooting you will:
- First line of support for:
  - Order issues (ASW, duplicate transactions, Flexity bugs)
  - Voucher issues
- Manage and resolve CARL tickets
- Coordinate fixes with WhiteCap

For Agency Coordination (Execution Layer) you will:
- Translate requirements into tickets for WhiteCap
- Follow up on bug fixes and deployments
- Validate fixes before escalation

For Promotions & Campaign Execution you will:
- Set up and QA promotions
- Ensure correct pricing, timing, and visibility

For Tool & Platform Maintenance you will:
- Maintain (Emplifi / Virtual Consultation, Appointedd scheduling tool, Mila chatbot (basic training updates)
- Support tracking implementation testing cycles

For SEO & Content Execution you will:
- Implement SEO recommendations
- Handle technical fixes (via WhiteCap)

What we are looking for

Bachelor’s degree in business, Ecommerce, Marketing, Digital Commerce, Communications, Information Systems, or a related field preferred
5 years’ equivalent practical experience in ecommerce operations or digital site management
Experience in ecommerce, digital operations, website administration, online merchandising, or a similar execution-focused role
Experience in retail, direct-to-consumer, or consumer goods ecommerce
Ability to manage product activations, deactivations, category changes, and content/specification updates
Clear communicator who can translate business needs into actionable tickets
Collaborative and comfortable working across internal teams and external partners

The salary range for this position is $70,000 to $80,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education, experience, relevant skills, and alignment with market data.

$70,000-$80,000