Content Designer IV
At a glance
Mid-level Content Creation role at Mindlance. San Francisco · contract · no salary stated · we estimate $105,000–$150,000.
Mindlance has not published a salary for this role. The figure below is our estimate, not theirs.
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll improve customer-success content across emails, support templates, documentation, and FAQs
- You'll shape email-template structure, data needs, and use cases with Customer Support
- You'll run user acceptance testing and keep email-content records and versions current
- You'll advise Product and Marketing on content strategy and uphold StubHub’s content standards
- You'll use research and data to measure impact, improve content, and support business results
What you bring
- You'll bring at least five years of professional writing, including three years with web and mobile content
- You'll communicate creatively, think critically, and write effectively with limited guidance
- You'll collaborate across design and product teams while managing several fast-moving projects
- You'll have a bachelor’s degree or equivalent in English, Journalism, Communications, Marketing, HCI, or a related field
Who this fits
This contract role suits a content professional who can work onsite in San Francisco and contribute in Agile/Lean UX and cross-functional settings. You’ll work with Customer Support, Product, Marketing, and design teams, then learn StubHub’s product-development processes. Experience with Agile UX is preferred, and branding plus both marketing and interaction writing would be useful.
From the employer
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.
¥ Manage, create and find opportunities to streamline customer success
content including but not limited to transactional emails, Customer
Support templates, user documentation and help FAQs
¥ Work with Customer Support organization to define template architecture, data requirements and use cases for email platforms
¥ Own user acceptance testing for email templates
¥ Maintain documentation and versioning for email content
¥ Consult with Product and Marketing organizations on content strategy and initiatives affecting consumer engagement
¥ Uphold and help us evolve StubHub’s content standards, including terminology, voice and tone
¥ Understand the global content lifecycle (translation, adaptation,
and other systems), and partner with the teams that manage it
¥ Work well in Agile/Lean UX, remote, and cross-functional environments
¥ Execute project work quickly and efficiently – ours is a culture
that prides getting stuff done as well as being creatively brilliant
¥ Use data and research to evaluate your content’s impact, and push for continuous improvement that shows real business results
We’ll also expect you to become proficient in the StubHub
product-development lifecycle and related processes. Additional
responsibilities will be defined by your manager.
Job Requirements
¥ Excellent, highly creative communication and critical-thinking skills
¥ At least 5 years of professional writing experience, with 3 years writing web and mobile content
¥ Ability to conceptualize and write effectively with minimal direction
¥ Ability to collaborate effectively in cross-functional design and product teams
¥ Ability to manage multiple projects in a fast-paced environment
¥ Experience in Agile UX environment preferred
¥ Professionalism in all aspects of daily work
¥ Experience with branding and writing both marketing and interaction content a plus
Education: Bachelor’s Degree or Equivalent in English, Journalism, Communications, Marketing, HCI, or related field
All your information will be kept confidential according to EEO guidelines.
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