Content Manager
At a glance
Mid-level Content Creation role at Mindlance. San Francisco · contract · no salary stated · we estimate $105,000–$150,000.
Mindlance has not published a salary for this role. The figure below is our estimate, not theirs.
Growth Roles summary, based on the employer's posting.
What you'll do
- You’ll create and improve customer-success content, from transactional emails to help FAQs
- You’ll define email-template structures, data needs, and use cases with Customer Support
- You’ll lead user acceptance testing and maintain email-content documentation and version history
- You’ll advise Product and Marketing on content plans that affect consumer engagement
- You’ll use research and performance data to improve content and demonstrate business impact
What you bring
- You bring at least five years of professional writing experience, including three years across web and mobile content
- You communicate creatively, think critically, and collaborate well with design and product teams
- You can manage several projects in a fast-moving work setting
- You have Agile UX experience, or can work effectively in Agile and Lean UX environments
- You show professionalism and experience with brand, marketing, and interaction writing
Who this fits
This role suits a content manager who can move quickly across customer support, product, marketing, and design work. You’ll work onsite in San Francisco as a contractor. The listing also calls for comfort with remote and cross-functional collaboration.
From the employer
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com
Job Responsibilities:
• Manage, create and find opportunities to streamline customer success content including but not limited to transactional emails, Customer Support templates, user documentation and help FAQs
• Work with Customer Support organization to define template architecture, data requirements and use cases for email platforms
• Own user acceptance testing for email templates
• Maintain documentation and versioning for email content
• Consult with Product and Marketing organizations on content strategy and initiatives affecting consumer engagement
• Uphold and help us content standards, including terminology, voice and tone
• Understand the global content lifecycle (translation, adaptation, and other systems), and partner with the teams that manage it
• Work well in Agile/Lean UX, remote, and cross-functional environments
• Execute project work quickly and efficiently – ours is a culture that prides getting stuff done as well as being creatively brilliant
• Use data and research to evaluate your content’s impact, and push for continuous improvement that shows real business results
Job Requirements
• Excellent, highly creative communication and critical-thinking skills
• At least 5 years of professional writing experience, with 3 years writing web and mobile content
• Ability to collaborate effectively in cross-functional design and product teams
• Ability to manage multiple projects in a fast-paced environment
• Experience in Agile UX environment preferred
• Professionalism in all aspects of daily work
• Experience with branding and writing both marketing and interaction content a plus
To discuss on this opportunity feel free to reach Raghu Varun
Call on 732.579.3433 or email your resume to raghuv1(at)mindlance.com
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