Account Director

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About the Role

As an Account Director, you’ll own the relationship portfolio of one of our biggest, high-profile clients, ensuring long-term success, exceptional service delivery, and profitable growth. You will understand the opportunity and value of technology to clients, directing teams, projects, and deliverables in line with a future-facing, AI-enabled offering that impacts the end-to-end delivery process. We are looking for someone who is passionate about seeking new opportunities to create impactful work.

Responsibilities

• Own and grow key client relationships as a senior point of contact and trusted advisor.

• Develop long-term relationship strategies aligned with client growth ambitions.

• Identify and pursue commercial opportunities, ensuring healthy revenue and profitability.

• Oversee the delivery of multiple, complex scopes of work, ensuring projects are on time, on budget, and of the highest quality.

• Translate client needs into clear briefs and scopes, balancing client value with business objectives.

• Resolve complex client concerns and manage escalations professionally.

• Partner with creative, operations, and finance teams to align client priorities with business capabilities.

• Provide strategic insights, reports, and recommendations to inform client decisions and internal planning.

• Lead and mentor Account Managers and Executives, fostering a culture of collaboration and commercial focus.

About You

The essentials:

• Language Skills: Professional-level fluency in Dutch and English (both written and spoken) is required for managing this specific portfolio.

• Client Leadership: Proven success in managing and growing high-value client relationships at a senior level.

• Commercial Acumen: Strong ability to identify and convert revenue opportunities while ensuring profitability.

• Operational Expertise: Skilled in scoping, budgeting, and delivering large, multi-market projects.

• Team Management: Experience in developing and mentoring high-performing account teams.

• Client-Obsessed: A deep curiosity for client businesses and a drive to deliver measurable growth.

• Strategic & Insightful: Ability to use data and market trends to shape account strategy and unlock opportunities.

• Collaborative Leader: Ability to inspire cross-functional teams to deliver a seamless, best-in-class client experience.

• Comfortable with difficult but collaborative conversations both internally and externally.

Not a must, but a plus:

• Previous experience working within a fast-paced Marketing Services or Client Success environment.

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.