Technical Inside Sales Representative - Automation
At a glance
Mid-level Account Executive role at MRC Global. La Porte · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Help customers with instrumentation, controls and specialty-product specifications, then troubleshoot applications when needed
- Size pneumatic and electric actuators for valves and recommend products based on customer requirements
- Enter purchase orders, customer orders, procurement matches and trade discounts accurately
- Secure vendor pricing and prepare quotes for resale to customers
- Respond quickly to customer, vendor and branch questions about orders, warehouse issues and sales
What you bring
- An undergraduate degree in a related field, or equivalent education and progressively relevant work experience
- At least two years across customer service, inside sales or warehouse services, including demonstrated sales work
- Strong knowledge of PVF products plus sound reasoning, analytical, mathematical and reading abilities
- Comfort using computers and software applications, with the ability to explain detailed information to others
- A current valid driver’s license, an acceptable driving record and documentation of legal work status
Who this fits
You’ll suit a mid-level inside-sales role combining technical product guidance, quoting, order administration and customer support. The job requires proficient English communication, regular travel within and beyond the region, and availability for scheduled or unscheduled overtime, including on-call work.
From the employer
MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.
Job Purpose
Provides direct contact for external and internal customers in the sale of instrumentation and controls, or specialty products, and works in conjunction with the Supply Management groups to ensure customer specifications for equipment are met. This position also assists in operational and administrative duties.
Responsibilities
Individual must be able to perform the essential duties with or without reasonable accommodation.
Provide technical assistance and support for customers regarding technical specifications of products, and trouble-shoot applications as needed.
Able to size pneumatic and electric actuators for use on valves.
Understand the customers’ business and determine customer requirements and expectations in order to recommend specific products and solutions.
Enter and maintain purchase orders, customer orders, procurement match and trade discounts as needed.
Maintain various records and files including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts.
Maintain knowledge of current product pricing.
Obtain price quotes from vendors and Supply Management Groups for resale to customers and providing price quotes for customers.
Establish rapport and provide prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material).
Maintain and approve quality standards.
Set up the correct description of all inventory items.
Add new inventory to the system as needed.
Learn new procedures and product information as required.
Maintain various records and files including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts.
Available to work scheduled and unscheduled overtime as requested (including on-call).
Perform other duties or projects assigned.
Take reasonable care for the safety and health of yourself and others.
Report workplace hazards, injuries, or illness immediately.
Qualifications
Any combination of requirements that provides the knowledge and abilities necessary to perform essential duties and responsibilities will be considered.
An undergraduate degree in a related field or equivalent combination of education and work experience that provides the knowledge and abilities necessary to perform the work.
Strong knowledge of PVF products, reasoning, analytical, math and reading skills.
Any combination of two or more years in customer service, inside sales and/or warehouse services in a position with increasing responsibility, to include demonstrated sales experience.
Demonstrated competence in the use of computers and software applications.
Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others.
Willingness and ability to travel within and outside the region regularly.
Must have a current, valid driver’s license and acceptable record at all times.
Additional Qualifications
Must have the ability to provide documentation verifying legal work status.
Ability to read and speak the English language proficiently in order to communicate with others, understand and interpret safety instructions, and respond to inquiries.
Ability to understand and comply with MRC guidelines and expectations, including Code of Conduct and Conflict of Interest guidelines.
Working Conditions
For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources.
Reasonable accommodation may be made to enable individuals to perform essential functions.
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