Emergency Communications Center Specialist
At a glance
Mid-level Communications role at NCH. Main Campus · part-time.
Pay not stated Communications salary
Growth Roles summary, based on the employer's posting.
What you'll do
- You handle urgent messages over radio, computer, and phone for field and on-site personnel
- You direct emergency calls and help coordinate support between transport, scene, internal, and external teams
- You dispatch security response while watching camera feeds and alarm activity
- You record clinical, billing, emergency, security, and medical event details for the right staff
- You support new-hire training, prepare reports, and keep emergency communication equipment working
What you bring
- You have a high school diploma or equivalent
- You understand medical terminology, disease processes, and pre-hospital procedures
- You can analyze information, organize work, communicate clearly, solve problems, and manage multiple tasks
- You stay composed and react quickly during stressful emergencies
- Paramedic certification and experience in an emergency department, clinical setting, emergency dispatch, or EMS are preferred
Who this fits
This part-time role suits someone who can make fast, accurate decisions while communicating calmly in an emergency setting. The schedule runs from 4p to 12:30a and includes rotating weekends and holidays at the Main Campus. You should be comfortable with sustained computer use, sitting, hearing, seeing, hand use, and repetitive arm movements.
From the employer
Overview:
Shift: 4p-12:30a . Rotating weekends and holiday required.
Job Description Summary:
Job Description:
- Receives and transmits emergency and urgent information via radio, computer, and telephone to pre-hospital and in-house personnel.
- Answers and appropriately directs incoming emergency calls from transport and on-scene personnel, providing efficient support and assisting with the coordination of resources.
- Facilitates effective and accurate communication between internal and external departments and staff.
- Provides security dispatching services, monitoring cameras and alarms and reporting activity.
- Maintains accurate documentation of clinical and billing information, emergency communications, and security and medical events, relaying to appropriate personnel as needed.
- Assists with the training of new employees, developing reports, and maintaining emergency communication equipment.
Education Requirement:
High School Diploma, or equivalent, required.
Licensure Requirement:
(not specified)
Certifications:
Paramedic Certification, preferred.
Skills:
- Familiarity with mainframe systems.
- Database and spreadsheet software skills.
- Effective analytical and organizational skills.
- Excellent verbal and written communication, interpersonal, and problem-solving skills
- Ability to multi-task effectively.
- Ability to function calmly and respond quickly in a stressful or emergency situations.
- Knowledge of medical terminology, disease processes, andpre-hospital procedures.
Experience:
- Experience in an Emergency Department or other clinical setting, preferred.
- Emergency dispatch or EMS experience, preferred.
Physical Requirements:
OCCASIONALLY: Color vision, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Walking
FREQUENTLY: Interpreting Data, Problem solving
CONTINUOUSLY: Audible speech, Computer skills, Decision Making, Hand use: grasping, gripping, turning, Hearing acuity, Peripheral vision, Repetitive hand/arm use, Seeing – Far/near, Sitting
Additional Physical Requirements performed but not listed above:
(not specified)
"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"
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