Senior Customer Success Manager - Nordics

Neptune is redefining how organizations build Applications & AI Agents for SAP. Our platform helps customers modernize SAP ECC, accelerate S/4HANA adoption, embrace Clean Core, and build the next generation of AI-powered business applications.

We are now looking for a Senior Customer Success Manager to join the Nordics team. This is a high-impact role where you’ll be at the forefront of helping customers achieve success with Neptune Software, while also supporting the growth of our footprint across the region. 

As a trusted advisor, you’ll guide customers through onboarding, training and adoption journeys, ensuring they realize measurable business value. You’ll build strong, trust-based relationships while driving upsell and cross-sell opportunities through consultative engagement. You'll work closely with Sales, Product, Solutions, and Services teams to deliver value and represent the voice of the customer internally. 
 

This is the perfect role for someone who is passionate about customer outcomes, thrives in dynamic environments, and wants to shape the future of Customer Success in a fast-growing tech company. 

Responsibilities 

• Understand and articulate what success looks like for each customer, mapping outcomes and business value.
• Identify growth opportunities within accounts and work jointly with Sales to shape and close expansion deals.
• Promote and deliver our monetized Success Plan packages 
• Serve as the primary point of contact for assigned accounts, fostering strong relationships with key decision-makers and stakeholders.
• Guide customers through onboarding, enablement, and adoption phases using a consultative approach.
• Collaborate cross-functionally with Sales, Product, Engineering, and Professional Services to ensure alignment and drive customer value.
• Capture and communicate customer insights internally to help influence roadmap and service improvements.
• Provide ongoing documentation, reporting, and performance insights to support transparency and value realization.
• Represent the customer voice internally, advocating for their needs and success.

Minimum Qualifications 

• 7+ years of experience in Customer Success or Account Management, ideally in a B2B SaaS or enterprise software environment.
• Strong verbal and written communication skills and ability to convey technical concepts to both technical and non-technical audiences.
• Demonstrated ability to build long-term customer relationships and expand accounts through trust and value delivery.
• Self-motivated and entrepreneurial mindset with a passion for helping customers succeed.
• Analytical and process-oriented with strong problem-solving skills.
• Fluency in Swedish, Danish or Norwegian and in English.

Preferred Qualifications 

• Experience working in the Nordics region with enterprise customers.
• Proven ability to drive customer expansion and sell customer success service packages.
• Familiarity with SAP systems, architecture, and terminology is a strong plus.
• Prior experience working with low-code or application development platforms.
• Experience collaborating across departments (Sales, Product, Services) in a customer-facing role.
• Knowledge of Neptune Software or similar platforms is an advantage.