Customer Success Manager, APAC (Tech & Durables)
At a glance
Mid-level Customer Success role at NielsenIQ. Singapore, 01, Singapore · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Onboard regional clients to the integrated platform and increase activation, reactivation, engagement, and ongoing usage
- Present insights and practical recommendations while answering complex business questions with evidence
- Coordinate client services across countries, categories, and different markets throughout the region
- Spot cross-sell and upsell leads, then support renewals by showing measurable client outcomes
- Feed platform and service issues to product, operations, account management, and other internal teams
What you bring
- At least five years serving or working with CPG, Tech, or Durables brands
- A bachelor’s degree is required for this role
- Strong analytical ability, a practical approach, and confidence working independently
- Experience presenting to and holding conversations with senior stakeholders
- Familiarity with NielsenIQ offerings, particularly Panels and Longitudinal tracking, is preferred
Who this fits
You’ll suit this role if you can act as a strategic client partner, explain platform value clearly, and work across regional markets. The role is onsite and covers APAC, with client-facing work involving senior regional stakeholders.
From the employer
NIQ/GFK is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods, Tech & Durable manufacturers and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.
Our Regional Market Intelligence CSMs:
- Act as strategic partners to our regional client HQ
- Being an innovation agent. Drive change for faster reaction to changing market requirement.
- Being an expert in your market (industry, products, channels etc.)
External
- Onboard clients on our integrated platform
- Drive adoption (i.e. activation, reactivation and engagement) of our platform within client organization by demonstrating clear ROI to client
- Drive platform usage with senior regional stakeholders in the client organization (wherever relevant)
- Develop fact-based answers to complex key business questions
- Become a market expert in one or more categories / industry segments
- Deliver insightful presentations and actionable recommendations to our clients
- Coordinate client services cross countries and categories
- Identify leads for cross sell and upsell opportunities with the client
- Help improve renewal rate by demonstrating clear business outcome and value
Internal
- Collect and provide feedback to product teams on functionality, features etc. of the platform as well as to ops and other teams on non-platform issues to drive better client experience
- Collaborate with account management at the pre-sales and renewal stages
- Collaborate with other business unit teams to identify opportunities for strategic assignments
- Coordinate internal client services across different markets in the region
- 5 years of working or servicing experience with CPG/Tech and Durables brands
- Good knowledge of NielsenIQ products especially Panels and Longitudinal tracking preferred
- Strong analytical skills, hands- on and ability to do things independently
- Adept in senior stakeholder presentations and conversations
- Bachelor’s Degree required
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion
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