Sales Operations Analyst
On-site Singapore, Singapore Full-time Mid-level Revenue & Sales Operations
At a glance
Mid-level Revenue & Sales Operations role at Ninja Van. Singapore, Singapore · full-time.
Pay not stated
RoleRevenue & Sales Operations
SeniorityMid-level
LocationSingapore, Singapore
WorkplaceOn-site
EmploymentFull-time
PostedJul 27, 2026 · 8w ago
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- Build sales forecasts, compare results with budgets, and flag variances for business planning
- Create dashboards and reports showing sales results, forecast accuracy, and key commercial measures
- Redesign customer-lifecycle workflows, automate CRM processes, and maintain clean pipeline data
- Study customer trends, churn, lifetime value, and profitability to guide retention and upselling
- Help shape incentives, pricing guardrails, and commercial policies with sales leadership
What you bring
- Three to five years in sales operations, planning, business operations, commercial excellence, or process improvement
- Hands-on work with forecasting, pipeline reporting, dashboards, and sales performance reviews
- Advanced Excel skills covering PivotTables, XLOOKUP, Dynamic Arrays, and financial modelling
- Experience aligning Sales, Marketing, Finance, and Operations while influencing changes without direct authority
- SQL experience is an added advantage, alongside strong analysis of large datasets
Who this fits
This role suits a mid-level analyst who can turn sales data into forecasts, operating improvements, and commercial recommendations. You should be comfortable influencing stakeholders across Sales, Marketing, Finance, and Operations without direct authority. The position is onsite in Singapore.
From the employer
Key Responsibilities
-
1.Sales Planning & Forecasting
- Lead sales forecasting and planning activities to support business and operational planning.
- Monitor actual performance against forecasts and budgets, identifying risks and recommending adjustments.
- Improve forecasting accuracy by implementing better processes, tools, and reporting systems.
- Develop dashboards and reports that provide visibility into sales performance and forecast accuracy.
- Present meaningful insights and variance analyses to stakeholders 2. Sales Operations & Process Improvement
- Design, implement, and optimise end-to-end sales processes across the customer lifecycle.
- Drive automation and scalability of commercial processes through CRM systems and technology.
- Ensure strong CRM data governance, including pipeline hygiene, naming conventions, and data quality.
- Promote adoption of sales tools and continuously identify opportunities for process improvements.
- Work with regional and cross-functional teams to enhance sales systems and workflows.
- Analyse sales performance, customer trends, and market data to identify opportunities and performance gaps.
- Develop dashboards and reports to monitor key sales metrics and recommend actionable improvements.
- Partner with Sales Leadership to design commission structures, incentive programmes, and commercial frameworks.
- Provide customer lifetime value (CLTV), churn, and profitability insights to support retention and upselling strategies.
- Develop pricing guardrails and commercial principles that protect business margins while supporting growth.
- Cross-functional Collaboration
- Partner with Sales, Marketing, Finance, and Operations to ensure alignment on commercial objectives.
- Support strategic planning by providing accurate data, insights, and recommendations.
- Foster strong relationships with stakeholders to drive continuous process improvement and operational excellence.
3. Business Performance & Revenue Optimisation
Requirements
- 3–5 years of experience in Sales Operations, Sales Planning, Business Operations, Commercial Excellence, or Process Improvement.
- Proven experience in sales forecasting, pipeline reporting, dashboard creation, and performance analysis.
- Must have experience with SQL is an added advantage. Strong analytical and problem-solving capabilities, with advanced proficiency in Microsoft Excel (PivotTables, XLOOKUP, Dynamic Arrays, and Financial Modelling).
- Experience working closely with cross-functional teams including Sales, Marketing, Finance, and Operations.
- Demonstrated ability to influence stakeholders and drive process improvements without direct authority.
- Strong analytical and problem-solving skills with the ability to interpret large datasets.
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