National Account Representative
At a glance
Mid-level Account Management role at Office Depot. Frisco · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Handle national-account questions by phone about orders, discrepancies, delayed products, and service issues
- Check customer order details for accuracy before resolving account-related problems
- Choose a resolution and carry it through to the final outcome
- Record and escalate errors involving pricing, product descriptions, packing, availability, delivery, or service
- Keep vendor product information current while protecting customer and company records
What you bring
- A high school diploma or equivalent experience is required
- You can manage competing priorities accurately and pay close attention to details
- You bring customer-service, organization, communication, and problem-solving skills
- You can pass the required ten-key test
Who this fits
This role suits a detail-focused customer-service professional who can manage several account issues accurately by phone. It is a mid-level, full-time position based onsite in Frisco.
From the employer
Celebrating 25 years as a leading global provider of office supplies and services, Office Depot provides business solutions to millions of customers around the globe. For the local corner store as well as Fortune 500 companies, Office Depot provides supplies and services to its customers through 1,678 worldwide retail stores, a dedicated sales force, top-rated catalogs and global e-commerce operations. Office Depot has annual sales of approximately $11.5 billion, and employs about 39,000 associates around the world. The Company provides more office supplies and services to more customers in more countries than any other company, and currently sells to customers directly or through affiliates in 61 countries.
Supporting the business world is a challenging job. True solutions require much more than pushing a button – which is why at Office Depot, we depend on each other. With a job here, you’ll experience a fast-paced culture of accountability and professionalism enriched with opportunities, respect, and a bit of fun. We’re a company that genuinely cares about our people’s success, which is why you’ll find all the tools to support your potential in a career at Office Depot. Learn more about a job with Office Depot today!
Provides sales and service assistance to National Account customer by telephone calls regarding orders, discrepancies or delays in receipt of product orders or service. Verify customer order information to ensure accuracy. Determine method to resolve problems and execute end result. Maintain confidentiality of customer and company records and account number. Document and inform Supervisor of errors in price, product description, unit packing, product availability, delivery or service. Maintain knowledge of vendor products and supplied information.
High School Diploma or equivalent work experience. Detail oriented with ability to manage multiple priorities with a high degree of accuracy. Demonstrate customer service, good organization and communication skills. Strong problem solving capabilities. Able to pass ten key test.
Please take a moment to apply directly to our website: http://jobs.officedepot.com/search/(P)
Pay, Benefits and Work Schedule:
Office Depot offers competitive salaries, excellent benefits packages, which includes a 401(k) and more, best-In-class office products & services, as well as comprehensive development programs. We are an innovative, high-performance company.
Working in our stores provides you with unlimited possibilities to start or expand your career.
For immediate consideration for this exciting position, please click the Apply Now button.
Equal Employment Opportunity:
Office Depot is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation or any other characteristic protected by law.
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