Account Manager (Malaysia)

Omya Open · verified Sep 24, 2026

Johor Bahru Full-time Manager Account Management

At a glance

Mid-level Account Management role at Omya. Johor Bahru · full-time.

Pay not stated

RoleAccount Management

SeniorityManager

LocationJohor Bahru

EmploymentFull-time

PostedAug 10, 2026 · 6w ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Build and carry out sales plans for your territory, products, division, and market segment
Grow account value by shaping the customer portfolio and strengthening each relationship through regular in-person visits
Negotiate commercial terms, including pricing and payment conditions, then manage the customer interface and resolve complaints
Keep territory leads and opportunities organized, reporting projects, account activity, and market changes regularly or as needed
Coordinate pricing, market analysis, product launches, and opportunity updates with sales, product, and business leaders

What you bring

A diploma or bachelor's degree in business, engineering, polymer science, or a related discipline
More than three years in a comparable position, preferably within B2B sales
Hands-on polymer industry experience, which the role requires
Strong negotiation, customer service, presentation, and opportunity-development ability
A valid driving licence plus fluent spoken and written local language and English

Who this fits

You’ll suit a self-directed, results-focused account manager who can negotiate, identify new opportunities, and understand the polymer industry. The role is based in Johor Bahru and requires extensive travel across the assigned territory, including flexible evenings and overnight stays. Regular face-to-face customer work is central to the job.

From the employer

Key Accountabilities

Sales Management

Develop & execute a comprehensive sales plan for the assigned territory, product line, business division, and market segment.
Optimize customer base regarding portfolio sales & value proposition and long-term success.
Manage all aspects of customer interface within responsibilities.
Develop and maintain strong customer relationships, with frequent face-to-face visits to foster strong relationships.
Conduct and conclude commercial negotiations (price, payment terms, etc.) with customers.

Pricing, Market Insights & Strategy Alignment

Coordinate pricing strategies in close collaboration with the OPP Sales Leader (VP AP), Product Management, and Business/Application Development
Conduct and coordinate market analyses to support company and principal objectives, providing insights for future product needs and market opportunities.
Provide relevant and timely market information as required

Pipeline & Opportunity Management

Manage the lead pipeline and maintain a structured opportunity pipeline within the assigned territory.
Track, update, and report on business opportunities, new projects, and market developments on both regular and ad‑hoc bases.

Account Management & Customer Engagement

Manage all aspects of the customer interface, including complaint handling and resolution.
Maintain strong and enduring customer relationships through frequent face‑to‑face interactions and proactive engagement.
Prepare written reports detailing account status, activities, opportunities, and planned actions to support business development and alignment with internal stakeholders.

Internal Communication & Collaboration

Ensure effective communication and alignment among Sales Managers, the Business Leader, and Product Managers regarding business opportunities, market progress, and key customer developments.
Work collaboratively to support the introduction of new products and facilitate strategic initiatives.

JOB REQUIREMENTS

Education

Diploma or Bachelor’s degree in Business, Engineering, Polymer Science or equivalent in a related field.
A Master’s degree (e.g. MBA or MSc) is considered an added advantage.

Experience

At least more than 3 years of experience in a similar role, ideally in a B2B environment.
Experience in the Polymer industry is a mandatory.

Knowledge and skills

Must be adept at negotiation and customer service.
Creative and critical thinking skills.
Proven initiative in identifying and progressing new business opportunities.
Good presentation skills.
Thorough understanding of the industry.
Self-motivated, independent and result oriented.

Other requirements

Possess a valid driving license.
Excellent command of both oral and written local language and English is required.
Additional languages will be beneficial.
Ability & willingness to travel extensively within the assign territory and work a flexible schedule to include evenings and overnight accommodation.