Call Center Communication Specialist
Remote Los Angeles Part-time Mid-level Communications
At a glance
Mid-level Communications role at Online River. Remote, United States · part-time · no salary stated · we estimate $52,000–$115,000.
Estimated pay
Online River has not published a salary for this role. The figure below is our estimate, not theirs.
$52,000 – $115,000
What the middle half of mid-level communications roles in Los Angeles paid, among postings that did state a salary.
Worked out from 5 postings that stated pay, median $62,500. Last updated Sep 19, 2026.
RoleCommunications
SeniorityMid-level
LocationLos Angeles
WorkplaceRemote
EmploymentPart-time
PostedSep 28, 2024 · 24mo ago
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll support customers by phone, email, and chat, answering questions and resolving service issues
- You'll manage busy inbound and outbound call queues while meeting quality and response expectations
- You'll record customer questions, complaints, and outcomes in the CRM system
- You'll collect feedback and coordinate with teammates or other departments on complex concerns
- You'll maintain product knowledge, follow privacy policies, and take part in service training
What you bring
- You have a high school diploma or equivalent; an associate degree or above is preferred
- You bring customer service or call center experience
- You communicate clearly in writing and conversation and solve customer problems effectively
- You can use CRM software and related technology while managing competing tasks
- You can work varied shifts, including evenings and weekends when needed
Who this fits
This part-time remote role suits someone with customer service or call center experience who enjoys direct customer contact and problem solving. You must be able to work in a fast-paced setting and accept varied shifts, including evenings and weekends as needed. The role is based in Los Angeles, United States.
From the employer
We are seeking a dedicated and dynamic Call Center Communication Specialist to join our team. In this role, you will serve as the first point of contact for our customers, providing exceptional service and support via phone, email, and chat. Your primary responsibility will be to facilitate effective communication between the company and its customers, ensuring a positive experience for all.
Customer Interaction: Engage with customers in a professional and courteous manner to address inquiries, resolve issues, and provide information about products and services.
Problem Resolution: Identify customer needs and concerns through active listening and questioning, and take appropriate action to resolve issues efficiently.
Product Knowledge: Maintain an in-depth understanding of the company’s products and services to provide accurate information and guidance to customers.
Documentation: Accurately document customer interactions, including inquiries, complaints, and resolutions in the customer relationship management (CRM) system.
Call Management: Handle a high volume of inbound and outbound calls, ensuring that each interaction meets quality and efficiency standards.
Feedback Collection: Gather customer feedback and insights during interactions to contribute to ongoing service improvement initiatives.
Team Collaboration: Work closely with team members and other departments to ensure a seamless customer experience and address complex issues.
Training Participation: Participate in ongoing training and development programs to enhance skills and knowledge related to customer service and communication techniques.
Adherence to Policies: Follow company policies and procedures regarding customer interactions, data security, and confidentiality.
Performance Metrics: Meet or exceed individual performance metrics, including call resolution rates, customer satisfaction scores, and response times.
Customer Interaction: Engage with customers in a professional and courteous manner to address inquiries, resolve issues, and provide information about products and services.
Problem Resolution: Identify customer needs and concerns through active listening and questioning, and take appropriate action to resolve issues efficiently.
Product Knowledge: Maintain an in-depth understanding of the company’s products and services to provide accurate information and guidance to customers.
Documentation: Accurately document customer interactions, including inquiries, complaints, and resolutions in the customer relationship management (CRM) system.
Call Management: Handle a high volume of inbound and outbound calls, ensuring that each interaction meets quality and efficiency standards.
Feedback Collection: Gather customer feedback and insights during interactions to contribute to ongoing service improvement initiatives.
Team Collaboration: Work closely with team members and other departments to ensure a seamless customer experience and address complex issues.
Training Participation: Participate in ongoing training and development programs to enhance skills and knowledge related to customer service and communication techniques.
Adherence to Policies: Follow company policies and procedures regarding customer interactions, data security, and confidentiality.
Performance Metrics: Meet or exceed individual performance metrics, including call resolution rates, customer satisfaction scores, and response times.
- High school diploma or equivalent; associate degree or higher preferred.
- Proven experience in a customer service or call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using CRM software and other relevant technology.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Flexibility to work various shifts, including evenings and weekends, as needed.
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