Solutions Consultant
At a glance
Mid-level Solutions & Sales Engineering role at Aucerna. Singapore, , Singapore · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead asset-level planning software implementations from scoping and scheduling through validation, training, and closure
- Keep clients and project sponsors aligned on deliverables, expectations, risks, and project status
- Resolve technical support issues and ensure clients receive capable assistance throughout the engagement
- Work with product, quality, sales, and marketing teams to improve delivery, documentation, and training materials
- Build lasting client relationships after implementation and train clients and employees on the solution
What you bring
- A university degree, preferably in engineering, computer science, economics, or another technical or business discipline
- Experience delivering business-focused software or IT projects in oil and gas, ideally involving upstream planning or economics
- Working familiarity with economic and financial models, metrics, conceptual modeling, mathematics, and consolidated data
- Strong English communication, advanced computer and database skills, and the ability to collaborate across global teams
- Legal authorization to work in Singapore or Malaysia
Who this fits
You’ll suit a client-facing implementation role that combines hands-on project delivery, technical problem solving, training, and relationship development. The position is preferably based onsite in Singapore, with Kuala Lumpur also considered, and involves travel across Asia. A university degree is required; project-management certifications, Aucerna solution experience, and an MBA or other advanced degree are preferred.
From the employer
Aucerna and the Asia Services team are seeking a Solutions Consultant for upstream oil and gas planning at the asset level. The Solutions Consultant works with the Principal Consultant for the region to design and implement solutions for our clients and support existing solutions. This is a position preferably based in Singapore, but we will consider strong candidates based in Kuala Lumpur. Only candidates with the legal right to work in Singapore or Malaysia need apply.
Why Consider this Role?
You will represent Aucerna in establishing trust with our clients by helping them solve their business problems and improve their processes with our asset level planning software. Quality work and client satisfaction are top priorities. During project implementation, you will need to be hands-on in managing individual projects in support of overall program goals and deliverables. With the successful conclusion of the project, you have to transition rapidly and effectively from the hands-on work to high-level relationship building and establishing the longevity of the solution for the client. The ideal candidate will have a proven history of project execution success implementing business-oriented IT/Software solutions within the Oil and Gas industry, preferably with some experience in Upstream Planning and/or Economics. This role supports the business in Asia for Aucerna, so the candidate can expect travel in the region.
Performance Objectives:
- Manage* software implementation projects, aided by Aucerna’s project & program management methodology and best practices for the organization
- Frequently and proactively communicate Project deliverables including managing expectations, presenting and interfacing with stakeholders and sponsors
- Deliver key company initiatives on schedule, on budget, and to specification
- Resolve any issues using appropriate conflict resolution skills
- Ensure that client needs are fulfilled by providing professional, helpful, high quality service and assistance before, during and after the customer's requirements are met
- Solve challenging technical support questions related to the solution suite
- Work effectively across internal departments (product development, quality assurance, sales, marketing)
- Contribute to the company knowledge base and operational efficiency
- Assist in maintenance and improvement of the training materials, product documentation and implementation standards
- Provide solution training to clients and employees
*Managing a project through the lifecycle can include initial planning, scoping, cost estimation, scheduling, resourcing, technical solution design, monitoring project implementation metrics, action items, and deliverables, performing quality control and validation activities, end user training, and project closure activities
- PMI Project Manager Professional (PMP) Designation, PMI Program Management Professional (PgMP), Prince2 or equivalent preferred
- Oil and gas industry or software experience as well as familiarity with the upstream planning space preferred
- A working knowledge of economic and financial modelling and metrics preferred
- Experience with Aucerna current or former solutions (ValNav, AFENav, esi.execute, enersight, esi.manage, esi.portfolio, COGS, Perspectives, WellSpring) preferred
- MBA or other advanced degrees preferred
- Ability to communicate effectively in English
Education:
- University Degree, preferably in a technical or business discipline (e.g. Engineering, Computer Science, Economics) required
Competencies:
- Excellent problem-solving capabilities with a resilience to obstacles and an internal drive to find the solution
- Strong understanding of conceptual modeling, mathematics, data requirements and data consolidation
- Strong technical skills, with ability to think through details without losing sight of the big picture
- Effective communication skills both internally and with clients
- Able to work effectively with cross functional teams and global teams
- Ability to develop trust with clients, including technical staff and management
- Advanced computer skills, including software and database management
The Team At Aucerna Live And Work By a Set Of Values That Define Who We Want To Be And How We Want To Operate
Aucerna is the world leading provider of Integrated Strategy, Planning and Reserves solutions for the Oil and Gas Industry. Over the past 10 years our company has achieved unmatched growth as we have evolved from a Calgary-based software provider to a global partner for more than 450 customers around the world.
- We demand quality in everything we do
- We provide exceptional customer service
- We inspire innovation
- We act with integrity and respect
- We empower and recognize contribution
We are a growing company, with competitive compensation and significant opportunity for personal and career growth.
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