Head of Client Operations
At a glance
Leadership Account Management role at Pavago. Remote, United States.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Serve as the main contact for twenty to thirty active clients, leading check-ins and resolving requests
- Find weak cold email performance, then correct deliverability, list quality, and copy problems
- Review campaigns before launch and keep improving them for stronger performance and results
- Build repeatable delivery workflows, playbooks, documentation, and client health tracking
- Coordinate developers and outreach teammates while updating the founder on risks and results
What you bring
- Experience running client operations, account management, or delivery within a startup
- Strong cold email and lead-generation experience, including strategy, copy, deliverability, and optimization
- Ability to write and revise campaign copy yourself, with working knowledge of APIs, automations, and data flows
- Hands-on use of AI tools for daily operational work and campaign improvement
- Comfort supporting United States client time zones while working remotely
Who this fits
This role suits a senior operator who can own client retention, campaign outcomes, and delivery quality at once. You’ll work directly with the founder, developers, and outreach team in a high-autonomy leadership position. The role is fully remote, with hours aligned to United States client time zones.
From the employer
Head of Client Operations (Cold Email, Client Success, Campaign Performance – Remote, U.S. Hours)
About the Role
We’re hiring a Head of Client Operations to own everything that happens after a client signs — from campaign performance to retention and results.
This is a high-ownership role where you’ll manage client relationships, optimize cold email campaigns, and ensure delivery quality at scale. You’ll work directly with the founder, outreach team, and developers to keep campaigns performing and clients satisfied.
If you’ve operated in fast-growing startups, understand cold email and lead generation, and can take full accountability for outcomes — this role is for you.
Responsibilities
Client Relationship Ownership
- Act as the primary point of contact for 20–30 active clients
- Lead client check-ins, manage expectations, and handle ongoing requests
- Proactively identify risks and prevent churn
- Own client satisfaction, retention, and long-term success
Campaign Performance & Optimization
- Diagnose and fix underperforming cold email campaigns
- Troubleshoot deliverability issues, list quality, and low-converting copy
- Review and QA campaigns before launch
- Continuously optimize campaigns for performance and results
Processes, Systems & Documentation
- Build and refine delivery processes and documentation
- Create scalable playbooks and workflows
- Track SLAs, client health metrics, and performance standards
Cross-Functional Collaboration
- Work closely with developers on technical and infrastructure issues
- Coordinate with the outreach team on execution and optimization
- Report directly to the founder on client health, risks, and performance
Requirements
- Experience leading client operations, account management, or delivery in a startup environment
- Strong background in cold email, lead generation, or outbound campaigns
- Hands-on expertise in:
- Cold email strategy
- Copywriting
- Deliverability and inbox placement
- Campaign optimization
- Ability to personally write and improve campaign copy
- Technical understanding of APIs, automations, and data workflows
- Experience using AI tools for day-to-day operations and optimization
- Strong problem-solving skills and ability to operate in fast-changing environments
- Comfortable working remote with U.S. client time zones
Nice to Have
- Experience in high-growth startups or early-stage companies
- Experience managing multiple client accounts simultaneously
- Familiarity with outreach tools and campaign infrastructure
Tools & Tech
- Cold email platforms and outreach tools
- CRM and campaign management tools
- AI tools for content, analysis, and optimization
- Automation tools and API integrations
Why Join
- Own end-to-end client operations and campaign performance
- Work directly with the founder in a high-impact leadership role
- Operate in a fast-growing startup environment
- Opportunity to build and scale systems, processes, and playbooks
- Fully remote role with high ownership and autonomy
What Success Looks Like
- High client retention and low churn
- Strong campaign performance and deliverability outcomes
- Consistent, high-quality client experience and satisfaction
- Scalable and efficient delivery systems and processes
Apply Now
If you’re a Head of Client Operations who can own client success, optimize campaigns, and drive results, we’d love to hear from you.
Apply now and help scale high-performing client operations in a fast-growing environment.
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