Customer Success Manager - Piston
At a glance
Mid-level Customer Success role at Pear VC. Lehi · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide new customers through setup and implementation so they reach value quickly after the sale
- Monitor account health, resolve issues early, and build stakeholder relationships that support retention
- Train customers on Piston for fuel savings, fraud reduction, and driver behavior tracking
- Find expansion opportunities, work with sales, and relay customer feedback to Product and Engineering
- Help build repeatable customer success playbooks while managing an international remote team
What you bring
- Two to four years in customer-facing success, support, or onboarding work, preferably in B2B SaaS or fintech
- Experience managing post-sale accounts while improving retention and expansion
- Clear communication with operators, owners, and executives, plus experience leading a team
- Working familiarity with Salesforce, HubSpot, Jira, retention, NPS, and time-to-value metrics
Who this fits
You’ll suit a hands-on customer success manager role combining onboarding, retention, expansion, advocacy, and process building. You’ll work onsite in Lehi and manage an international remote team. Experience with SMBs, logistics, transportation, fleet management, payments, expense tracking, fraud prevention, or account analytics is a plus.
From the employer
Customer Success Manager
What you will be doing:
Onboard & Activate New Customers: Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from sales.
Drive Adoption & Retention: Build relationships with key stakeholders, monitor account health, and proactively address issues to reduce churn and increase engagement.
Be a Strategic Partner: Help customers understand how to best use Piston to reduce fuel spend, eliminate fraud, and track driver behavior. Provide training and support tailored to their business goals.
Identify Growth Opportunities: Spot upsell and cross-sell potential and collaborate with sales to grow accounts organically.
Customer Advocacy: Collect and share customer feedback with Product and Engineering to inform roadmap decisions and improve the platform.
Process Improvement: Help shape scalable customer success playbooks as we grow. You’ll be in the weeds—and helping pave the road.
Manager an international remote team
What you should have:
2–4 years in a customer-facing role (Customer Success, Support, and Onboarding), ideally in a B2B SaaS or fintech environment
Experience managing post-sale relationships and driving retention and expansion
Strong communicator who can connect with operators, owners, and executives alike
Familiarity with CRM tools (Salesforce, HubSpot, jira, etc.) and success metrics (retention, NPS, time-to-value)
Experience of managing a team
Ability to thrive in a fast-moving, startup-style environment with shifting priorities and big goals
What we hope you have:
Experience working with SMBs or in industries like logistics, transportation, or fleet management
Familiarity with payments, expense tracking, or fraud prevention tools
Data-savvy—comfortable reading usage trends or digging into account analytics
Experience managing international remote teams
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