Founding CSM - Endless Commerce
At a glance
Mid-level Customer Success role at Pear VC. Remote, USA · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide new brands from contract signing through launch, coordinating with product for a smooth onboarding
- Protect renewals by monitoring account health, building stakeholder relationships, and addressing risks early
- Find expansion opportunities across channels, features, and integrations by learning each customer’s operations
- Create core CS systems from scratch, including onboarding checklists, QBR templates, health scores, and escalation steps
- Bring customer feedback to product and leadership while supporting referrals with partnerships and marketing
What you bring
- At least three to five years in customer success or account management, preferably within SaaS for ecommerce or consumer brands
- Credible knowledge of omnichannel operations, including inventory, orders, wholesale, and retail
- A highly organized, data-minded approach combined with practical problem-solving and strong customer sensitivity
- Comfort working directly in onboarding, troubleshooting, and new process creation
Who this fits
This role suits a hands-on customer success operator who can own onboarding, retention, expansion, and early-stage process building. You’ll work across sales, marketing, and product teams in a full-time remote role based in the USA.
From the employer
About Endless Commerce
Endless Commerce is an AI-powered CommerceOS that helps consumer brands manage the chaos of omnichannel operations. We serve brands scaling from $1M to $500M+ in revenue, providing real-time inventory visibility, EDI and purchase order automation, and supply chain intelligence across DTC, wholesale, marketplaces, and retail channels.
Our clients include brands like Food52, Great Jones, Heyday, Tin Can, Pattern Brands and more-- we're growing fast and our nimble team needs your help keeping up!
The Role
You're a relationship-driven operator who thrives on making customers wildly successful. As our first CSM, you'll own the entire post-sale experience— from onboarding new brands to deepening relationships with our existing portfolio, identifying expansion opportunities, and building the playbooks that will define how Endless Commerce delivers value at scale. This role is great for someone who loves wearing many hats and finds genuine satisfaction in solving real operational problems for the brands they work with. Expect to own onboarding, retention, expansion, and everything in between.
What You'll Own
Onboarding: Lead new customers from signed contract to fully live on Endless— coordinating with our product team to ensure a smooth, fast, and confidence-building launch experience.
Retention & renewals: Own the health of your book of business. Build strong relationships with key stakeholders at each brand, proactively identify risk, and drive renewals.
Expansion revenue: Deeply understand each customer's operations so you can identify where additional Endless Commerce capabilities— new channels, features, or integrations— can make their lives easier and grow our footprint.
Customer comms: Partner with product and marketing to keep customers informed on product updates, new capabilities, and growth opportunities that are relevant to their business.
Playbook building: As our founding CSM, you'll be creating things from scratch— onboarding checklists, QBR templates, health score frameworks, escalation processes. You'll set the standard for how we do CS.
Voice of the customer: Synthesize feedback from across your portfolio and bring it back to product and leadership to help us build a better platform.
Customer referrals: Work hand-in-hand with our partnerships and marketing efforts to turn happy customers into advocates who refer new brands into our ecosystem.
You're a Great Fit If
You have 3–5+ years of customer success or account management experience, ideally in a SaaS environment serving e-commerce or consumer brands
You’re directionally interested in taking what you learn about our customers’ needs, wants, and desires and helping turn those into tangible product features
You understand the operational chaos that omnichannel brands face and can speak credibly about inventory, orders, wholesale, and retail
You're highly organized and data-driven, but also a creative problem-solver who can think on your feet
High EQ and customer (and team) sensitivity
You're comfortable being hands-on— this isn't a purely strategic role; you'll be in the weeds of onboarding, troubleshooting, and building from scratch
You can work cross-functionally with our tiny and nimble sales, marketing, and product teams to ensure customers always feel supported
Logistics
Full-time, remote position
Full benefits package including healthcare and 401k
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