Assistant Community Manager (Affordable Housing)
At a glance
Mid-level Community Marketing role at Pratum Companies. Raleigh · full-time.
Pay not stated Community Marketing salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Help run affordable-housing recertifications, inspections, waiting lists, and resident data processing
- Check income, assets, rent levels, payments, deposits, and default actions for accuracy
- Prepare compliant leases while keeping resident records aligned with company and regulatory rules
- Respond to tenant complaints, disturbances, violations, leasing needs, and resident services
- Support property operations while maintaining relationships with prospective and current residents
What you bring
- Previous residential property-management work, including at least three years in the field
- Working knowledge of Section 8 recertification, compliance, and HUD requirements
- Accounts-receivable and collections experience, including rent posting and daily deposits
- COS, TCS, or comparable credential earned through a recognized compliance program
- Fluency in written and spoken English plus proficiency with Word, Excel, Outlook, and OneSite or Yardi
Who this fits
This role suits someone who can work independently while handling resident-facing compliance, collections, leasing, and records work. You must be available across all days of the week, take scheduled or needed on-call shifts, work after-hours resident events, and accept occasional travel. The position requires access to all property areas and handling up to fifty pounds independently or one hundred pounds with help.
From the employer
Assistant Community Manager
This position is responsible for assisting the Community Manager in the overall operations of the property, development, oversight of the team, and maintain community compliance with all policies, procedures, and internal quality control standards.
Essential Duties
- Assist with the management of the affordable housing recertification process and compliance.
- Maintain property waiting list
- Building positive relationships with prospective and current tenants
- Building positive relationships with prospective and current tenants
- Coordinate on-site data collections and processing of resident information
- Schedule resident recertification interviews and coordinate the apartment inspections
- Ensure proper calculation of income, assets, rent levels, etc.
- Investigates and helps resolve complaints, disturbances and violations
- Maintain resident files in accordance with company policy & regulatory agency policy
- Assist with task associated with the operation of the property: leasing, rent collections, resident services and maintenance
- Preparing and executing detailed and legally compliant lease agreements
- Overseeing all financial procedures including verifying renter income, processing monthly payments and executing default protocols
- Creating organizational systems to support accurate record keeping, efficient financial transactions and prompt renter complaint resolution
- Previous Property Management Experience – REQUIRED
- Working knowledge of recertification and compliance of the section 8 process
- Knowledge of Department of Housing and Urban Development ("HUD") rules and regulations
- COS (Certified Occupancy Specialist) or TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally recognized compliance training program and experience
- Knowledgeable in rent collections, posting to G/L, completing daily deposits, calculating SODAs, etc.
- Outstanding customer service skills
- Exceptional verbal and written communication skills
- Accounts receivable and collections experience a MUST
- Attention to detail and ability to work independently on assignments
- Proficient in Word, Excel, Outlook, One-Site Property Management Software and Internet
High school or GED. This position requires the ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform all on-site resident management software functions.
Professional Experience
A minimum of three years of experience in residential property management.
Attendance/Travel Requirements
The position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to the property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested. The position requires the ability to serve on-call, as scheduled or as necessary. Travel may be required at times to attend various owner gatherings either in the general vicinity of the associates home property, or in another state. You must also be able to attend certain resident events that are held after hours.
Computer Skills
- Minimum of basic knowledge of computers
- Ability to use Outlook and OneSite/Yardi
- Intermediate knowledge of Microsoft Suites
- Minimum of basic Internet knowledge
Must be capable of physically accessing all exterior and interior parts of the property and amenities. Must be able to push, pull, lift, carry or maneuver weights of up to 50lbs. independently and 100 lbs. with assistance.
Learning & Development
Maintain a commitment to ongoing personal development and career growth though career path activities provided through the corporate office and external sources as needed.
This role is non-exempt and has an anticipated pay of $20 an hour for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations. This position may be eligible to receive discretionary and/or performance-based bonuses on a spot or annual basis, which are variable depending on individual merit/performance, budgetary limitations, company performance, and other job-related factors. Full-time positions (30+ hours/week) are eligible for 2 weeks paid vacation, 11 paid holidays, and health & welfare benefits as outlined on the Company’s website. To learn more about our company and our benefits, go to: https://pratumco.com/careers/
Pratum Companies is committed to a diverse workforce and is an Equal Opportunity Employer.
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