MSP Onboarding Specialist
At a glance
Mid-level Customer Success role at Prime System Solutions. Lahore · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Assess client environments with discovery tools, then record infrastructure, security posture, and operating workflows
- Refresh workstation, employee lifecycle, and managed-services configuration checklists for standardized delivery
- Deploy and configure EDR, SOC/SIEM, DNS protection, monitoring, backup, and MSP platform tools
- Coordinate handoffs with internal teams, project managers, clients, and incoming IT providers
- Keep service and project tickets moving while vendors help resolve customer technical issues
What you bring
- At least one year working inside a managed service provider environment
- Practical experience with MFA, MDM, Intune, Kaseya VSA, Datto RMM, Exchange Online, and Defender email security
- Strong knowledge of Microsoft 365, Entra ID administration, Conditional Access, DNS, Group Policy, and Windows Servers
- Background with VMware or Hyper-V, wireless systems, and firewall technologies
- Eligibility to work in Pakistan
Who this fits
This suits a technically hands-on MSP specialist who can document environments, configure tools, and manage client transitions carefully. You will work onsite in Lahore and need authorization to work in Pakistan. The role involves coordination with clients, project managers, internal teams, vendors, and incoming IT providers.
From the employer
We are seeking a detail-oriented and technically strong MSP Onboarding Specialist to support the conversion of clients from legacy managed service plans to new, standardized service offerings. This role involves both documentation enhancements and tool rollout, including security platform deployment, workstation build process updates, and onboarding/offboarding checklist improvements.
The specialist will work closely with internal teams, project managers, and client stakeholders to ensure a smooth transition with no disruption to client operations.
Responsibilities
Client Interaction & Communication
- Communicate regularly with internal teams, project managers, onboarding leads, and client contacts to ensure smooth updates, clarity, and alignment.
- Participate in internal handoff meetings to ensure service desk readiness and support continuity.
- Collaborate with new IT providers during client transitions to support a seamless offboarding experience.
Technical Assessment & Documentation
- Use diagnostic and discovery tools to evaluate client environments and document infrastructure, security posture, and operational workflows.
- Update and maintain standardized documentation including:
- Workstation build checklists
- Employee onboarding/offboarding checklists
- Configuration documentation for managed services tools
- Identify service gaps between legacy and target managed services plans.
Tool Deployment & Configuration
- Deploy and configure common managed services tools, including:
- Endpoint Detection & Response (EDR)
- SOC/SIEM platforms
- Web and DNS protection
- Monitoring and diagnostic tools
- Backup agents and software
- Install and configure tools such as:
- Microsoft 365
- Microsoft Defender
- Mimecast
- RMM tools (Datto RMM, Kaseya VSA)
- ConnectWise PSA
- Other MSP, helpdesk, and security tools
Operations & Support
- Manage individual and team service/project tickets with timely updates.
- Coordinate with vendors on behalf of customers to resolve technical issues.
- Ensure all deployed tools and changes maintain client productivity and operational integrity.
Requirements
Required
- Minimum 1 year of experience working in an MSP (Managed Service Provider) environment.
- Hands-on experience with MFA tools and MDM solutions.
- Experience in RMM platforms such as Kaseya VSA and Datto RMM.
- Hands-on experience with Exchange Online and Microsoft Defender email security.
- Strong understanding of Microsoft 365 services, Azure AD/Entra ID user and group management, Conditional Access, DNS, and Group Policy.
- Experience with Intune.
- Experience with Windows Servers.
- Experience with virtualization: VMware, Hyper-V.
- Experience with wireless infrastructure and firewall technologies.
- Eligible to work in Pakistan.
Preferred
- Hands-on experience with email security and threat protection, SIEM/SOC sensors, and antivirus/EDR deployment.
- Experience with Dark Web Monitoring tools (e.g., ID Agent).
- Experience participating in service plan transitions or client migrations.
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