Manager, Enterprise Account Management
At a glance
Mid-level Account Management role at Profound. San Francisco · full-time · $135,000–$210,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead and develop Enterprise Account Managers against renewal, cross-sell, and upsell revenue goals
- Own enterprise accounts while tracking renewal rates, net revenue retention, and expansion revenue
- Create lifecycle playbooks from onboarding handoff through renewals and account expansion
- Inspect pipelines, review deals, and run forecasts to surface risk and improve accuracy
- Join strategic account reviews, escalations, and complex negotiations while building executive relationships
What you bring
- At least five years in SaaS enterprise account management, customer success, or expansion sales
- At least two years managing a quota-carrying team directly
- A record of meeting or exceeding enterprise renewal and expansion goals
- Experience handling complex deals involving multiple stakeholders, procurement, and legal
- Strong CRM-based forecasting, pipeline management, coaching, and executive communication skills
Who this fits
You’ll suit a people manager who can coach enterprise account teams while staying close to strategic customers and commercial outcomes. The role requires on-site work in the San Francisco or London office.
From the employer
Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them.
Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day.
As Manager, Enterprise Account Management, you'll lead and develop a team of Enterprise Account Managers responsible for driving renewal and expansion revenue across Profound's largest and most strategic customers. You'll set the strategy for how the team engages enterprise stakeholders, coaches them through complex, high-value commercial cycles, and ensures every account is positioned for long-term growth. Partnering closely with Engagement Management, Product, and Revenue leadership, you'll build the playbooks, processes, and culture that turn strong individual contributors into a high-performing, scalable enterprise team.
What you’ll do
Lead, coach, and develop a team of Enterprise Account Managers, setting clear expectations and holding the team accountable to monthly and quarterly revenue targets for renewals, cross-sells, and upsells
Own the team’s enterprise book of business and be directly accountable for renewal rates, net revenue retention, and expansion revenue
Design and refine enterprise account management playbooks covering the full customer lifecycle from onboarding handoff through renewal and expansion
Run regular pipeline reviews, deal inspections, and forecast calls to ensure accuracy, identify risk early, and coach enterprise deal strategy
Build a data-driven team culture rooted in CRM hygiene, pipeline discipline, and transparent reporting
Partner with Enterprise Account Managers on strategic accounts, joining C-level business reviews, escalations, and complex multi-year negotiations
Develop and maintain executive relationships within key enterprise accounts
Recruit, onboard, and ramp new Enterprise Account Managers, establishing structured training programs and clear career paths
Collaborate cross-functionally with Product, Engineering, Marketing, and Engagement Management to surface enterprise insights and improve customer experience
Identify and champion process improvements, tools, and enablement resources that help the team navigate long enterprise cycles more efficiently
Who you are
5 or more years of SaaS experience in enterprise account management, customer success, or expansion sales, including at least 2 years directly managing a quota-carrying team
Proven track record of leading teams that meet or exceed renewal and expansion targets within an enterprise segment
Strong coaching and development framework with a passion for building high-performing teams
Deep expertise in consultative selling and navigating complex, multi-stakeholder enterprise deal cycles involving procurement and legal
Strong forecasting ability and pipeline discipline with experience using CRM tools to drive data-informed decisions
High emotional intelligence and executive presence with the ability to build trust at the C-suite and VP level
Operationally minded with a focus on building scalable, repeatable systems tailored to enterprise customer needs
Entrepreneurial and proactive, comfortable owning outcomes in a high-growth environment
High integrity and long-term orientation focused on sustainable revenue growth
Location
This is an on-site role based in our SF or London office, designed for builders who thrive on speed, iteration, and meaningful impact.
For this role, the expected base salary range is $135,000 to $210,000 before variable compensation (SF). Profound's total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.
Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.
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