Manager, Mid-Market Account Management
At a glance
Mid-level Account Management role at Profound. New York · full-time · $130,000–$195,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead and coach Mid-Market Account Managers against renewal, cross-sell, and upsell targets
- Own renewal rates, net revenue retention, and expansion revenue across the mid-market book
- Create account-management playbooks spanning onboarding handoff, renewals, and expansion
- Run pipeline reviews, deal inspections, and forecast calls to surface risk and improve deal strategy
- Join executive reviews, escalations, and multi-product negotiations on important accounts
What you bring
- At least four years in SaaS account management, customer success, or expansion sales
- At least one to two years managing a quota-carrying team
- A record of leading mid-market or commercial teams to renewal and expansion results
- Strong forecasting, CRM discipline, and consultative selling experience across multi-stakeholder deals
Who this fits
You’ll suit a people-manager role centered on coaching, commercial performance, and scalable mid-market operations. The job is on-site at the Union Square, NYC office and involves senior engagement with Director- and VP-level stakeholders. Base salary is $130,000 to $195,000 before commission.
From the employer
Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them.
Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day.
As Manager, Mid-Market Account Management, you’ll lead and develop a team of Mid-Market Account Managers responsible for driving renewal and expansion revenue across Profound’s growing mid-market customer base. You’ll set the strategy for how the team engages mid-market stakeholders, coaches them through high-velocity commercial cycles, and ensures every account is positioned for long-term growth. Partnering closely with Engagement Management, Product, and Revenue leadership, you’ll build the playbooks, processes, and culture that turn strong individual contributors into a high-performing, scalable mid-market team.
What you’ll do
Lead, coach, and develop a team of Mid-Market Account Managers, setting clear expectations and holding the team accountable to monthly and quarterly revenue targets for renewals, cross-sells, and upsells
Own the team’s mid-market book of business and be directly accountable for renewal rates, net revenue retention, and expansion revenue
Design and refine mid-market account management playbooks covering the full customer lifecycle from onboarding handoff through renewal and expansion
Run regular pipeline reviews, deal inspections, and forecast calls to ensure accuracy, identify risk early, and coach deal strategy
Build a data-driven team culture rooted in CRM hygiene, pipeline discipline, and transparent reporting
Partner with Account Managers on key accounts, joining executive business reviews, escalations, and multi-product negotiations as a senior commercial partner
Develop and maintain strong relationships with mid-market stakeholders, serving as a senior point of escalation and trusted advisor
Recruit, onboard, and ramp new Mid-Market Account Managers as the team scales, establishing structured training programs and career paths
Collaborate cross-functionally with Product, Engineering, Marketing, and Engagement Management to surface mid-market insights and improve customer experience
Identify and champion process improvements and tools that help the team manage a high volume of accounts efficiently
Who you are
4 or more years of SaaS experience in account management, customer success, or expansion sales, including at least 1 to 2 years directly managing a quota-carrying team
Proven track record of building and leading teams that meet or exceed renewal and expansion targets within a mid-market or commercial segment
Strong coaching and development framework with a passion for growing high-performing teams
Expertise in consultative selling and navigating mid-market deal cycles that balance speed with multi-stakeholder coordination
Strong forecasting ability and pipeline discipline with experience using CRM tools to drive data-informed decisions
High emotional intelligence and executive presence with the ability to build trust at Director and VP levels
Operationally minded with a focus on building scalable systems tailored to mid-market pace and volume
Entrepreneurial and proactive, comfortable owning outcomes in a high-growth environment
High integrity and long-term orientation focused on sustainable revenue growth
Location
This is an on-site role based in our Union Square, NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.
For this role, the expected base salary range is $130,000 to $195,000 before commission. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.
Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.
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