Customer Success Manager, Demand Facilitation
At a glance
Mid-level Customer Success role at PubMatic. New York · $110,000–$125,000 OTE.
Growth Roles summary, based on the employer's posting.
What you'll do
- Coordinate supply and demand teams on deals designed to surpass revenue and business targets
- Shape strategy for CTV and omnichannel monetization using market openings, customer needs, product strengths, and differentiation
- Use partnership knowledge to uncover expansion paths with data and commerce media providers
- Work with finance and analytics to monitor programmatic video spending and business trends
- Equip sales and go-to-market teams with positioning, feedback, and materials for CTV and Commerce Media
What you bring
- Deep programmatic video experience, including strong command of core programmatic principles
- Expertise in CTV and omnichannel monetization across web, mobile app, and OLV
- A strong grasp of data curation, commerce media providers, and the publisher and buyer ecosystem
- Advanced analytical ability with reporting tools and Excel, paired with strong project management
- A collaborative, adaptable approach proven in fast-moving, frequently changing work
Who this fits
This role suits someone who can connect programmatic video expertise with analytics, partnerships, sales support, and product planning. You'll work across functions and regions, with a hybrid schedule of three days in the office and two remotely. The role is based in New York and includes a stated salary range of $110,000 to $125,000 USD, plus bonus and benefits.
From the employer
About the Role:
PubMatic is looking for a Customer Success Manager, Demand Facilitation to help develop our CTV and Data/Commerce Media business. We seek an individual with deep programmatic video experience and a strong understanding of the Data Curation and Commerce Media landscape.
Areas of focus will include analytical support of business trends and growth across all regions to identify growth opportunities, assisting teams in garnering demand for new and existing offerings leveraging PubMatic’s CTV and Commerce Media Partnerships.
What You'll Do:
- Work across supply and demand teams to facilitate deals that exceed revenue and business goals.
- Support the business strategy for our CTV and omni-channel monetization solutions based on market opportunity, customer needs, our product capabilities, and competitive differentiation.
- Identify areas of growth and unique opportunities based on existing partnerships with Data and Commerce Media Providers
- Work closely with finance and analytics to closely track trends and development of programmatic video spend
- Support the Global Ad Solutions teams in positioning PubMatic as the preferred supply source for CTV and Commerce Media to agencies, advertisers, and DSPs
- Work closely with the sales teams to acquire product feedback and requirements from our publishers and buyers to help define our roadmap and prioritize global product needs.
- Work closely with the product marketing team to develop materials that will support our Go-To-Market teams in selling CTV and Commerce Media.
Who You Are:
- Strong analytic capabilities including expert use of reporting tools and Excel
- Strong project management skills
- Deep knowledge of programmatic CTV and omnichannel programmatic monetization including Web, Mobile App and OLV
- Deep understanding of Data Curation and Commerce Media Providers
- Deep understanding of the programmatic ecosystem from a publisher and buyer perspective
- Strong expertise in programmatic advertising, particularly video, with a deep background in programmatic fundamentals
- A collaborative approach to problem-solving in order to work effectively in a cross-functional role
- Proven success in a fast-paced and fast-changing environment
Additional Information
Return to Office: PubMatic employees throughout the globe have returned to our offices via a hybrid work schedule (3 days “in office” and 2 days “working remotely”) that is intended to maximize collaboration, innovation, and productivity among teams and across functions.
Benefits: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and fully stocked pantries plus in-office catered lunches 5 days per week.
Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don’t just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
About PubMatic
PubMatic is one of the world’s leading scaled digital advertising platforms, offering more transparent advertising solutions to publishers, media buyers, commerce companies and data owners, allowing them to harness the power and potential of the open internet to drive better business outcomes.
Founded in 2006 with the vision that data-driven decisioning would be the future of digital advertising, we enable content creators to run a more profitable advertising business, which in turn allows them to invest back into the multi-screen and multi-format content that consumers demand.
Compensation Disclosure
In accordance with applicable law, the below salary range provided is PubMatic’s reasonable estimate of the total compensation for this role. New hires and current team members are typically compensated toward the middle of our pay range. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skills and abilities. In addition to salary PubMatic also offers a bonus and a competitive benefits package.
Total Compensation Range$110,000—$125,000 USDNot this one either?
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