Publisher Technical Account Manager (AdTech)
At a glance
Mid-level Account Management role at PubMatic. London · £60,000–£70,000 OTE.
Growth Roles summary, based on the employer's posting.
What you'll do
- Set up publisher accounts and oversee Tier 1 omnichannel relationships on the PubMatic platform
- Lead technical integrations, keeping implementation work on schedule and meeting quality expectations
- Resolve support requests, integration problems, data discrepancies, and brand safety escalations within agreed SLAs
- Review account results, improve yield, and turn performance data into practical client recommendations
- Work with Sales, Product, Marketing, and Engineering on implementation plans and publisher growth opportunities
What you bring
- Hands-on programmatic advertising experience with Header Bidding, ORTB, RTB/PMP, or ad networks
- Strong data analysis skills, including complex datasets, trend identification, root-cause investigation, and Excel reporting
- Working knowledge of SSPs, Prebid wrappers, ad servers such as GAM, and varied ad formats
- Ability to handle onboarding, client support, and optimisation work at the same time while explaining technical topics clearly
Who this fits
You’ll suit a hands-on technical account role combining publisher support, programmatic troubleshooting, performance analysis, and cross-functional delivery. The position is based in London on a hybrid schedule of three office days and two remote days. The stated total compensation range is £60,000 to £70,000 GBP, including base and variable pay.
From the employer
About the Role
Join PubMatic’s Customer Success team in EMEA and play a key role in helping leading publishers maximise the value of our platform.
As a Customer Success Operations Manager, you’ll sit at the intersection of ad technology, client success, and operational delivery. You’ll manage technical integrations, optimise performance, and act as a trusted partner to publishers across the region. This is a hands-on role where your expertise in programmatic and troubleshooting will directly impact client outcomes and revenue growth.
If you enjoy solving complex problems, working cross-functionally, and turning technical insight into measurable results, this role offers both ownership and visibility in a high-growth environment.
What You’ll Do
- Own publisher account set-up and manage Tier 1 omnichannel accounts on the PubMatic platform
- Deliver seamless technical integrations, ensuring projects are completed on time and to a high standard
- Provide responsive, high-quality support within defined SLAs, troubleshooting and resolving technical issues
- Proactively analyse and optimise account performance to increase yield and deliver actionable recommendations
- Partner with Sales, Product, Marketing, and Engineering to deliver tailored implementation plans
- Manage and update internal systems (e.g. Salesforce, JIRA) with accuracy and consistency
- Respond to and resolve integration issues, discrepancies, and brand safety escalations
- Generate and interpret performance reports, turning data into clear client insights
- Build strong client relationships, identifying growth opportunities and supporting revenue targets
What You’ll Bring
- Experience in programmatic advertising, such as Header Bidding, ORTB, RTB/PMP, or ad networks
- Familiarity with SSPs, Prebid wrappers, ad servers (e.g. GAM), and multiple ad formats is beneficial
- Strong analytical skills, with experience working with complex datasets to identify trends and root causes
- Confidence using Excel for analysis and reporting
- Understanding of web technologies (e.g. HTML, JavaScript) and debugging tools such as browser consoles, Charles, or Fiddler is advantageous
- Ability to manage onboarding, client support, and optimisation simultaneously
- Clear communication skills, with the ability to explain technical concepts to a range of audiences
- A structured, detail-oriented approach and a collaborative mindset
If this role aligns with your experience and career interests, we encourage you to apply — even if you do not meet 100% of the criteria. We value potential, transferable skills, and diverse perspectives alongside direct experience.
Additional Information
Compensation Disclosure: In line with applicable EU pay transparency legislation, the range below reflects PubMatic’s good-faith estimate of the total compensation for this role in the relevant market. Final offers are determined using objective, non-discriminatory criteria such as experience, skills, and location.
- On-Target Earnings (OTE): (base + variable) - £60,000 – £70,000
Hybrid Working: Employees operate on a hybrid schedule of three days in the office and two days working remotely.
Benefits & Employee Experience: Our benefits package supports employees’ health, wellbeing and professional growth. It includes comprehensive healthcare coverage, income and family support, generous paid leave, development opportunities, wellness initiatives, and a collaborative office environment with regular team and community activities.
Diversity & Inclusion: PubMatic is proud to be an equal opportunity employer. We value, promote, and celebrate diversity and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
Compensation Disclosure
In accordance with applicable law, the below salary range provided is PubMatic’s reasonable estimate of the total compensation for this role. New hires and current team members are typically compensated toward the middle of our pay range. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skills and abilities. In addition to salary PubMatic also offers a bonus and a competitive benefits package.
Total Compensation Range£60,000—£70,000 GBPNot this one either?
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