Key Account Supervisor
At a glance
Mid-level Account Management role at QIMA. Dhaka · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Keep operational procedures and training materials current for key clients
- Coordinate with inspectors and review the content of their inspection reports
- Handle assigned activities that support key-account KPI delivery
- Produce weekly and monthly reporting for account operations
- Assign dedicated inspectors and organize training on client standards
What you bring
- A bachelor’s degree, with ambitious fresh graduates also considered
- Working familiarity with quality control, whether gained professionally or otherwise
- Strong spoken and written English for client and operational communication
- Careful execution under pressure, with close attention to detail
- Practical ability with the MS Office Suite
Who this fits
You’ll suit a detail-focused coordinator who can stay effective under pressure and communicate clearly with inspectors, coordinators, and key clients. The job is onsite in Dhaka and centers on supporting key-account operations, reporting, inspector assignments, and training.
From the employer
At QIMA, we’re on a mission to help our clients make products consumers can trust.
Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform.
Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day. We believe in the work we do, and in making a positive difference in the world. Does this sound like something you’d like to be a part of?
Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture.
Our operations department’s purpose is to deliver our industry-leading services to our clients while ensuring that all the work we do is performed to the QIMA standard of quality
Assist our team of Key Accounts Leaders in their daily operations and project based missions.
You will be expected to:
- Update documents on operation processes as well as training materials for key clients
- Communicate efficiently with frontline inspectors and oversee inspection report content
- Manage specific activities to drive key clients KPIs
- Prepare weekly and monthly reports
- Issue dedicated inspectors to each key account
- Liaise with the coordination team to train new resources (dedicated inspectors) in essential areas
- Support key client report validation
- Organize periodic training on key client standards for both back-office teams and frontline inspectors
- Other tasks arranged by the management team
It could be you, if you have:
- A bachelor's degree (fresh graduates with a strong ambition to learn may also be considered)
- Familiarity with the quality control field (work experience is welcome, but not mandatory);
- Proficiency in both spoken and written English;
- The ability to work well under pressure while remaining detail-oriented
- A working knowledge of the MS Office Suite.
To apply
If you fit the bill for this position, we’d love to hear from you! Send your resume and cover letter to
rupa.aktar@qima.com
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