Senior Technical Account Manager
At a glance
Senior Account Management role at Qualys. Georgia · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide enterprise customers through the post-sale process, handling technical support and ongoing account needs
- Explain product positioning to business leaders and technical users through detailed sales presentations
- Surface account issues and customer requirements for Product Management, Marketing and Engineering teams
- Find potential expansion opportunities within assigned accounts and address technical or business questions
- Attend conferences and seminars while traveling across your sales territory
What you bring
- Bring five to seven years of relevant experience and a bachelor’s degree or equivalent background
- Know enterprise security and compliance areas including vulnerability management, cloud security, IDS, IPS, PCI and audit tools
- Communicate clearly in presentations, emails, RFP responses and customer reports
- Work comfortably with everyone from C-level contacts to front-line technical staff
Who this fits
You’ll fit this role if you combine enterprise security knowledge with strong customer-facing communication and organized, analytical problem solving. The position requires travel throughout the sales territory and candidates must be based in the Atlanta metro area. Familiarity with federal compliance topics or Big Four-style consulting is a plus.
From the employer
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
The Technical Account Manager (TAM) is responsible for actively driving and managing the post sales process with Enterprise-level customers. The TAM must be able to articulate the company's technology and product positioning to both business and technical users. Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.
Responsibilities:
- Provide product and technical support for assigned accounts
- Identify and develop potential new business opportunities
- Convey customer requirements to Product Management, Marketing and Engineering teams
- Provide functional and technical support to customers
- Respond to customer questions on technical and business related issues
- Deliver high-level and detailed sales presentations
- Responsible for attending conferences, seminars, etc
Qualifications:
- Ideal candidate must be self-motivated with strong knowledge in security and compliance space: Vulnerability Management, Cloud Security, Policy Compliance, Intrusion Detection Systems IDS, Intrusion Prevention Systems IPS, Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions
- Knowledge in variety of Federal Regulatory Compliance issues a plus: ISO 27001, HIPAA, GLBA, Sarbanes Oxley SOX, etc.
- Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports
- Must be comfortable interacting at all levels within customer organizations, i.e., from C-level to front-line technical staff
- Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
- 5-7 years relevant experience
- Bachelor degree or equivalent experience
- Excellent written and oral communication skills
- Able to travel throughout sales territory
- 'Big 4' or similar consulting experience a plus
CANADATES MUST BE IN THE ATLANTA METRO AREA.
Qualys is an Equal Opportunity Employer, please see our EEO policy.
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