SRE (Cloud Platform), Cloud Enterprise APAC Section -Cloud Customer Success Department (RS Cloud Div)
At a glance
Mid-level Customer Success role at Rakuten (RakutenSymphonyJapan). Tokyo · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Design secure, scalable architectures for workloads running in the RCP Cloud
- Troubleshoot cloud systems while reducing operational risk and improving solution performance
- Guide complex cloud programs toward customer objectives and business results
- Provide Rakuten Mobile Infrastructure support for Rakuten Cloud and other customers
- Work with customers and internal teams to improve cloud adoption, optimization, and operations
What you bring
- Strong Linux administration skills, including hands-on troubleshooting and problem solving
- A CKA credential or equivalent practical Kubernetes experience, plus containerized-environment knowledge
- Working ability with Ansible, Bash, Python, and other automation tools
- Understanding of cloud compute, storage, networking, automation frameworks, IAM, and vulnerability reduction
- A computer science or engineering bachelor’s degree, or equivalent experience, with fluent English
Who this fits
You’ll suit this role if you can work independently, learn quickly, and stay interested in new cloud technologies and operating methods. The job is based in Tokyo and supports Rakuten Cloud and other customers through a globally distributed Customer Success team. It fits a hands-on cloud architect or engineer comfortable collaborating across customers and internal teams.
From the employer
Job Description:
About Organization
The Cloud Customer Success Department at Rakuten Symphony is responsible for ensuring customers achieve maximum value from their cloud investments. The team provides strategic guidance, technical expertise, and ongoing support to help customers adopt, optimize, and successfully operate cloud solutions.
Our Customer Success team is a global team with members located in Japan, India, and the US. The team operates in a matrixed structure with clear reporting lines and cross-functional collaboration. It consists of 40+ members, including architects, engineers, and program managers. Our personnel structure blends senior technical leaders with skilled individual contributors to ensure strong delivery, knowledge sharing, and operational continuity.
Job Duties
We are hiring a Cloud Architect to meet the growing technical and operational demands within the Rakuten Cloud Platform (RCP) Cloud. This role provides essential expertise to design secure, scalable architectures, reduce risk, optimize performance, and support complex cloud initiatives. Your contributions will strengthen platform reliability and enable sustainable business and customer growth. You will be part of the Customer Success team, delivering RMI (Rakuten Mobile Infrastructure) support for Rakuten Cloud and other customers.
Key Responsibilities:
Design secure and scalable cloud architectures within the RCP Cloud.
Provide essential expertise to reduce risk and optimize performance for cloud solutions.
Support complex cloud initiatives, ensuring alignment with customer objectives and business outcomes.
Deliver RMI support for Rakuten Cloud and other customers.
Collaborate with customers and internal teams to ensure successful adoption, optimization, and operation of cloud solutions.
Minimum Qualifications
Technical Expertise:
Expertise in Linux system administration with strong troubleshooting and problem-solving capabilities.
Certified Kubernetes Administrator (CKA) or equivalent hands-on experience with Kubernetes.
Proficiency in automation and configuration management using Ansible.
Solid understanding of cloud services, including compute, storage, networking, and automation frameworks.
Understanding of Identity and Access Management and security vulnerability mitigation.
Experience with virtualization technologies and containerized environments.
Strong scripting skills in Bash, Python, and other automation tools to streamline operations.
Mindset:
Passion for innovation, with an interest in exploring emerging cloud technologies, tools, and processes to drive business value.
Self-driven and quick learner, capable of delivering results independently with minimal supervision.
Education: A Bachelor’s Degree in Computer Science, Engineering or equivalent experience.
Preferred Qualifications
B.E, B. Tech, BCA (Bachelor of Engineering, Bachelor of Technology, Bachelor of Computer Applications).
Languages:
English (Overall - 4 - Fluent)Not this one either?
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