Intern, Creative Operations

Job Description:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Viki is a global entertainment streaming platform that specializes in Asian content. Our platform enables millions of viewers to discover and enjoy primetime shows and movies, subtitled in over 150 languages. Headquartered in San Mateo, California, we also have offices in Singapore, Seoul, and Shanghai, ensuring a strong global presence and a deep connection to the heart of Asian entertainment. Our platform is home to a large and loyal community of fans who share a passion for Asian culture and entertainment. Join us in our mission to bridge cultures and connect the world to Asian entertainment. At Rakuten Viki, we offer a chance to be part of a global community that celebrates culture, creativity, and connection.

About the Role:

Based in Seoul, this Intern, Creative Operations Intern role will be supporting design production for global content releases.

Key Responsibilities:

• Support the production of visual assets for Viki’s global content library, including thumbnails, promotional artwork, and title treatments.

• Create and adapt artwork across multiple formats and aspect ratios based on design templates, platform specifications, and branding guidelines.

• Produce multilingual title treatments by resizing, refining, or recreating designs from master title artwork while maintaining visual consistency across regions and languages.

• Ensure all assets comply with metadata safe zones, technical specifications, and quality standards for web, mobile, tablet, and TV platforms.

• Support image retouching, compositing, and typography adjustments for dramas, movies, variety shows, and other entertainment content.

• Manage and organize design files, including file naming, version control, exports, and asset uploads according to internal workflows.

• Collaborate closely with Graphic Designers, Content Operations, Marketing, and external content partners to deliver assets on schedule.

• Apply feedback accurately and efficiently during review cycles and maintain high attention to detail throughout production.

• Track asset status and maintain documentation as required.

• Support ad-hoc tasks assigned by Creative Operations or Content & Subtitle Operations teams.

Required Qualifications:

• Bachelor's degree in Graphic Design, Visual Communication, or a related field. Recent graduates are encouraged to apply.

• Proficiency in Adobe Photoshop and Illustrator for image editing, compositing, and layout design.

• Strong understanding of typography, composition, layout, and visual hierarchy for digital media.

• Ability to follow design guidelines, technical specifications, and replicate visual styles with accuracy and consistency.

• Experience with photo retouching and character compositing.

• High attention to detail, particularly when working with multilingual assets and localized content.

• Ability to manage multiple projects and meet deadlines in a fast-paced, production-oriented environment.

• Strong communication skills and a collaborative mindset when working with cross-functional teams.

• Proficiency with Google Workspace or Microsoft Office tools.

• Interest in entertainment, streaming services, and digital content design trends.

• English proficiency is a plus.

• This is a 6 months internship position, with the possibility of conversion to a permanent position upon completion.

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team