Relationship Manager, Middle Market Enterprise (MME)

RHB Bank was established in Singapore in 1961 as UMBC Bank, prior to the country’s independence in 1965. We assumed our present name – RHB Bank Berhad Singapore (RHBS) in 1999, after a series of expansions and strategic mergers. As a bank that has been here since the beginning, we have garnered invaluable experiences and insights which we turn into innovative solutions designed to help individuals and businesses grow and progress. Throughout the decades in Singapore, we have formed lifetime relationships with our clients and partners who have made us one of the most trusted financial institutions. Together with our experiences, insights and knowledge, we now cater to a cross-section of clients with requirements ranging from personal banking to corporate financing, offering seamless solutions and growing wealth for people and businesses. Our core businesses are streamlined into Retail Banking, Commercial Banking, Corporate Banking, Asset Management, offered through RHB Bank Berhad and RHB Asset Management Pte. Ltd. As a progressive and growing financial institution, RHB Singapore sees the importance for a strong collaborative and cohesive culture while welcoming diversity in views. As part of RHB’s aim to become the employer of choice, talent and career development initiatives are put in place to ensure equal opportunities for personal development and growth among our people. We look forward to having on board talented individuals to join our dynamic and engaging team of more than 600 employees.

Primary Objectives;

• Acquire new MME customers & deepen relationships with existing customers. Promote MME loan products to these customers to meet annual targets set. Cross sell and up-sell to meet RHB SG’s overall annual targets set.
• Perform credit review to proactively monitor credit quality through early problem loan recognition & implement appropriate strategies to prevent or minimize loan default or NPL.
• Perform client servicing, so as to meet customer service standards set by the department & to achieve good customer satisfaction rating.

Key Responsibilities;

• Acquire new MME customers & deepen relationships with existing customers. Promote MME loan products to these customers to meet annual targets set. Cross sell and up-sell to meet RHB SG’s overall annual targets set.

• Perform credit review to proactively monitor credit quality through early problem loan recognition & implement appropriate strategies to prevent or minimize loan default or NPL.
• Perform KYC CDD/EDD review to ensure profile of customers are within the Bank’s targeted segment.
• Perform client servicing, so as to meet customer service standards set by the department & to achieve good customer satisfaction rating.
• Increase facility utilization rate in current MME customers to enhance the Bank’s share of wallet
• Gather & feedback competitor banks’ new products & services with Product Team to update the team on competitors’ offerings to achievement product/service competitiveness to meet target revenue.

• Degree / Professional qualifications in Business, Accounting, Banking, Finance, Economics or other related disciplines.
• Minimum 3-5 years MME banking experience with good business network and proven track record of acquiring new business accounts.
• Minimum 3-5 years working experience in credit with exposure to credit risk management and commercial / corporate including credit processing, evaluation and appraisal.
• Possess strong credit writing and analytical skills
• Able to work in a high pressure environment as well as in a team
• Excellent verbal communication and Interpersonal skills
• Proactive, energetic, result oriented and possess good business acumen

RHB is a dynamic organization that promotes a work culture of high performance, where its biggest asset, the RHB-ians, are continuously developed & nurtured to their fullest potential through its robust talent management practices.

At RHB, we take PRIDE in our people and our teams. Great relationships built on trust, a ‘leading it right’ environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home.