Account Manager
At a glance
Mid-level Account Management role at Rho. San Francisco · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Manage, retain, and expand a portfolio spanning middle-market, venture-backed startup, and commercial clients
- Coordinate with sales to transfer new accounts smoothly and build repeatable onboarding approaches
- Learn each key account’s priorities and guide adoption across Rho’s full product and services offering
- Help senior customer leaders plan the enablement and changes required to realize more business value
- Monitor revenue growth, retention, satisfaction, and upsell opportunities across your accounts
What you bring
- At least two years in a customer-facing Customer Success position
- Experience leading implementations used by more than fifty people
- A history of handling a sizable client portfolio efficiently at scale
- Background in B2B SaaS, with high-growth experience preferred
- A bachelor’s degree or above, plus strong written and spoken communication
Who this fits
This role suits a collaborative Account Manager who can work with senior customers, sales, product, and customer service while managing accounts at scale. You should be comfortable using analytics, moving quickly through ambiguity, and working in fintech or technology. The position is based onsite in San Francisco or New York City.
From the employer
About Us
Rho is the modern banking platform built for the AI era. Startups and growth-stage companies can open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support.
About the Role
We're looking for an expert Account Manager to manage a portfolio of our largest B2B relationships. You will work with your peers on the Customer Success team and your Manager to develop and execute repeatable tactics for onboarding and managing ongoing relationships with the businesses in your portfolio. Your north star is to drive Rho product adoption for your clients at scale, allowing you to grow your customers' revenue and maintain high retention. In this role, you will work highly collaboratively with your teammates on the Success team and cross-functionally with the Product and Customer Service teams.
Responsibilities
Manage, retain, and expand existing client relationships in our middle-market, VC-backed start ups, and commercial segments.
Strategically collaborate with the Account Executive Team (Sales) to efficiently and effectively hand off and onboard new clients.
Build and nurture relationships with key accounts to understand and address their business needs, priorities, goals, and challenges to maximize client adoption of Rho’s entire product suite and services.
Guide senior customer stakeholders through the changes needed to unlock Rho's full value, providing guidance to help them design the optimal enablement and adoption strategy to maximize their business value.
Track and report key account metrics, such as revenue growth, retention, and customer satisfaction.
Identify upsell opportunities and deliver consultative value.
Key attributes
Self-motivated with impeccable interpersonal and communication skills.
Bias for action, enthusiasm about technology and fintech, comfort with ambiguity, and high speed.
A high degree of comfort with drawing insights from analytics reports.
A valued team member who upholds Rho’s mission and professional values.
Qualifications
2+ years of professional experience in a client-facing Customer Success role
Has experience managing large-scale implementations with 50+ users
Strong written and verbal communication skills
A track record of managing a large portfolio of clients efficiently and at scale
Prior experience working in B2B SaaS, high-growth preferable
BA degree or higher
Prior background in accounting, finance, cards, or payment is preferred
Our people are our most valuable asset. This role is based out of our San Francisco or NYC office, with an $125,000 to $145,000. Base salary may vary depending on relevant experience, skills, geographic location, and business needs. In addition to base pay, Rho offers equity, healthcare benefits and paid time off.
Diversity is a core value at Rho. We’re passionate about building and sustaining an inclusive and equitable environment for all those involved with our mission, including employees, contractors, candidates, customers and vendors. We believe every member of the Rho community enriches our ability to provide a broad range of ways to understand and engage with the market, identify problems, and drive solutions that align with our mission. We welcome all qualified applications and support each of our Rho’ers with ongoing professional growth opportunities.
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