Account Director
At a glance
Leadership Account Management role at rtbhouse. Milano · €58,000–€75,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Grow a portfolio of strategic accounts through retention, satisfaction, and expansion
- Use presentations, performance reviews, and meetings to deepen senior client relationships
- Analyze campaigns, turn findings into recommendations, and shape plans around client goals
- Find upsell and cross-sell openings while tracking KPIs, margins, and optimization needs
- Coordinate with Sales and Technical Account Management on onboarding, support, orders, and payments
What you bring
- Bring at least eight years in digital advertising, ideally across DSPs, agencies, or advertisers
- Use Excel and PowerPoint confidently for analysis and reporting
- Show direct client ownership, commercial judgment, and comfort with senior stakeholders
- Communicate fluently in Italian and English at C1 level, with a bachelor’s degree or equivalent
- Live in Milan and bring a consultative, proactive, results-focused approach
Who this fits
This suits a commercially minded account professional who combines campaign analysis with direct client leadership and revenue growth. You’ll work in a hybrid setup from Milan, partnering with Sales and Technical Account Management in an international environment. The role requires fluency in Italian and English and confidence working with senior stakeholders.
From the employer
Location: Milan, Italy (Hybrid)
We Are:
RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel.
Founded in 2012 and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients.
In 2026, RTB House launched rtb.com, a self-service platform specifically designed to allow small and medium-sized businesses and agencies to deploy auto-built creatives and maximize performance on any budget.
Our Italian team consists of 23 people and is an integral part of our company’s EMEA presence. We combine local expertise with our broader company vision, ensuring innovative solutions that align with diverse market needs.
The Account Management Team is at the heart of our success. We work hand in hand with clients to maximize campaign performance and expand partnerships, playing a crucial role in both revenue growth (upselling & cross-selling) and building long-term relationships.
Why RTB House?
If you’re looking for a place where you can combine your analytical mindset, commercial drive, and ability to build strong client relationships - becoming a trusted advisor and valued partner - RTB House could be the right fit for you!
You will:
- Manage and grow a portfolio of strategic client accounts, ensuring long-term success and satisfaction;
- Strengthen client relationships through regular presentations, performance reviews, and in-person meetings;
- Identify growth opportunities and maximize revenue via upsell and cross-sell initiatives;
- Conduct in-depth campaign analysis, translating data into actionable insights and recommendations;
- Build tailored strategies aligned with client goals;
- Collaborate closely with Sales and Technical Account Management teams to ensure smooth onboarding and ongoing support;
- Monitor key KPIs and campaign margins, proactively suggesting optimizations;
- Obtain, review and process campaign orders; ensure timely payments for our services.
Desired Experience:
- 8+ years of experience in digital advertising;
- Preferably experience working in AdTech within DSPs, agencies, or advertisers (performance and/or awareness campaigns);
- Strong analytical and reporting skills, with Excel and PowerPoint proficiency;
- Proven ability to manage clients directly and drive commercial opportunities;
- Excellent communication and presentation skills, with confidence engaging senior stakeholders;
- A consultative mindset: understanding client needs and translating them into actionable solutions;
- Results-driven, proactive, and problem-solving approach;
- High level of motivation, willingness to learn and a positive, can-do attitude;
- Bachelor’s degree or equivalent;
- Fluency in Italian and English (C1 level);
- Based in Milan.
We Offer:
- A unique chance to join one of the most dynamic players in digital advertising (1000+ specialists in 30+ markets, 3,000+ live campaigns worldwide);
- Competitive package: base salary + bonus, meal vouchers, personal development budget;
- Hybrid working model promoting real work-life balance;
- An amazing onboarding process to make sure you are equipped with all the necessary knowledge and tools to excel;
- Unique learning opportunities from commercial and HQ business support teams;
- Numerous opportunities to build your own path of self-development;
- Team building events and trips away! Work in a truly international environment with dynamic people in one of the fastest-growing segments of online advertising!
The base salary range for this position is €58,000 - €75,000 gross per year + variable, determined on the basis of objective and gender-neutral criteria. This position is governed by the National Collective Bargaining Agreement (CCNL) for the Commerce Sector - Confcommercio (CNEL H011) and is classified at quadro.
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