Customer Success Manager (German Speaker)
At a glance
Mid-level Customer Success role at Rydoo. Lisbon · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide DACH customers toward adoption, retention, and measurable value from the product
- Learn the product deeply so you can explain its capabilities and help customers use them
- Review customer metrics, spot relationship risk, and act before accounts deteriorate
- Coordinate with account management on expansion possibilities and suggest relevant services
- Relay customer challenges and goals to product while sharing product updates with customers
What you bring
- Native or fluent English and German, with other languages welcomed
- At least three years in customer success or another customer-facing role
- Experience working through more complex business problems
- Comfort with cloud applications and strong written and spoken communication
Who this fits
You’ll suit a customer-focused, metrics-oriented professional who enjoys learning by doing and supporting DACH accounts. This is an onsite role based in Lisbon, Portugal. The job calls for a compassionate team player with a results-focused approach.
From the employer
We are Rydoo! A global fintech scale-up on a mission to make spend management the easiest part of your day.
For too long, managing expenses has been a tedious, time-consuming task. Rydoo is changing that. Our intuitive, user-focused app, powered by smart OCR technology, helps businesses save time and money with just a few clicks and photos.
We’re not just building software; we’re rethinking how spend management should work. With a product-first mindset, a passion for great UX, and a commitment to innovation, we’re empowering thousands of companies, and their people, to work smarter every day.
Rydoo in a snapshot
- Ambitious international team (200+ and growing)
- 33 nationalities speaking over 15 languages
- 9 offices across 3 continents
- Easy-to-use spend management app available on iPhone and Android
- Supporting over 10,000+ clients and 1 million+ users worldwide
- 4.6 employer score on Glassdoor
The Role
Customer Success is the foundation of our company, as our customers are the reason we want to bring the best version of ourselves every day.
As a Customer Success Manager, you will be joining our office in Lisbon, Portugal. Your main goal will be working towards developing a positive customer experience, driving adoption and client retention within the DACH market. With your business and product knowledge you will partner with customers and guide them to accelerate business value.
- Learn the ins and outs of Rydoo, to evangelize the capabilities of Rydoo
- Partner with customers to understand their goals and provide recommendations based on your experience and product knowledge
- Be metrics driven and identify if a customer relationship might be at risk
- Work together with the account management team to identify growth opportunities
- Recognize customer needs and recommend additional services
- Proactively communicate product changes and other relevant updates to our customers
- Understand our customers’ key business challenges and provide feedback to our product team
- Adhere to Rydoo’s Information Security Policy, best practices and participate in regular security trainings.
Requirements
- Native/ Fluent command of English and German (additional languages are a plus)
- 3+ years of CSM or customer facing experience
- Experience in solving more complex business challenges
- An affinity for cloud-based applications
- Excellent verbal and written communication skills
- Result oriented mindset
- Learning by doing mentality
- Being a compassionate, unselfish, true team player
- Customer focused
Benefits
Next to our amazing team, informal & international company culture and our mission to become the #1 spend management tool in the world, we offer some nice benefits that make working at Rydoo even more fun:
- A competitive package, including salary and benefits
- Meal vouchers of €8 per day
- #RydooOnTour: our international mobility program that gives employees the possibility to temporarily relocate to one of the countries we have a Rydoo office.
- Professional freedom and a flexible work environment
- Upskilling through training and coaching programs
- Regular company and team events
- Wonderful international team with more than 33 different nationalities
- Spectacular onboarding program for all new Rydooer’s
- Free drinks, fruits & snacks to provide you with all the energy to do your job + the occasional afterwork drink and great parties (believe us 😉)
- Permanent contract
Check us out
LinkedIn: https://www.linkedin.com/company/rydoo
Glassdoor: http://bit.ly/2UujjWJ
Instagram: https://www.instagram.com/wearerydoo/
YouTube: https://www.youtube.com/channel/UCTZYj7vm_ZcsGFL18jWHt_A
Inside Rydoo Blog: https://www.rydoo.com/inside-rydoo/
Join Rydoo and leave your mark on the future of Expense Management – Ready to join?
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