Technical Account Manager
At a glance
Mid-level Account Management role at Scale Army Careers. Remote, Egypt · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead intake and scoping conversations, turning technical hiring needs into clear search criteria
- Track technical searches, placements, offers, onboarding, and client communication across your accounts
- Grow and retain accounts through upsells, renewals, broader technical hiring partnerships, and demand forecasting
- Advise founders and technical hiring leaders on hiring strategy, talent insights, role definition, and process improvements
- Resolve complex client issues while identifying delivery risks before they affect satisfaction
What you bring
- At least five years in technical staffing, recruiting, client partnership, or agency work placing technical talent
- Experience handling client scoping, intake, or sales conversations that establish technical requirements
- A record of successful technical placements and sustained client relationships across multiple accounts
- Credible knowledge of software engineering, infrastructure, data, or comparable technical hiring areas
- Excellent spoken and written English, with AI or machine learning placement experience suited to this role
Who this fits
You’ll suit a client-facing operator who can balance technical hiring execution, relationship management, retention, and account expansion. The role supports U.S.-based clients, so you must work during business hours matching the client’s U.S. time zone. It is remote and open to candidates in LATAM, Africa, and Eastern Europe.
From the employer
This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.
We're a high-growth staffing agency, and we're hiring a Technical Account Manager to own and grow a portfolio of client relationships while driving successful hiring outcomes across technical searches — engineering, AI, and specialized technical roles.
In this role, you will act as:
- A strategic hiring partner to founders and technical hiring leaders (CTOs, VPs of Engineering, technical founders)
- A commercial owner focused on account growth and retention
- A trusted point of contact ensuring successful technical placements and client satisfaction
This role is ideal for someone who combines strong relationship-building skills, commercial instincts, and operational thinking within a technical staffing or technical recruiting environment.
KEY RESPONSIBILITIES
Placements & Hiring Success
You will oversee hiring activity across your accounts to ensure strong delivery and successful placements.
- Leading scoping calls and intake conversations, and assisting sales calls, to translate technical requirements into actionable search criteria and support new business conversations
- Aligning hiring priorities with budgets and business goals
- Ensuring hiring processes move quickly and efficiently
- Monitoring active technical searches and placement progress
- Managing client communication throughout the hiring lifecycle
- Supporting offer, closing, and onboarding coordination
- Acting as the escalation point for complex client situations
Client Retention & Growth
You will own the overall health, retention, and expansion of your client portfolio.
- Driving account growth through upsells and additional technical hiring opportunities
- Maintaining strong client relationships and long-term retention
- Identifying risks early and proactively managing client satisfaction
- Expanding partnerships across multiple engineering/technical teams within client accounts
- Supporting renewals and ongoing partnership conversations
- Forecasting technical hiring demand and upcoming headcount needs
Strategic Client Partnership
You will serve as a trusted advisor to clients throughout the partnership.
- Building long-term relationships with founders and technical hiring leaders
- Advising clients on technical hiring strategy and market/talent insights
- Conducting strategic check-ins and business reviews
- Helping clients improve hiring processes and technical role definition
- Positioning the company as a long-term technical hiring partner rather than a transactional vendor
SKILLS & EXPERIENCE
- 5+ years in technical staffing, technical recruiting, client partnership, or agency environments placing engineering/technical talent
- Experience running or assisting scoping calls, intake calls, and/or sales calls with clients — comfortable in conversations that define technical requirements and support new business
- Experience managing multiple technical client accounts simultaneously
- Strong placement and client retention track record across technical roles
- Commercial mindset with the ability to grow accounts through upsells and expansion
- Working knowledge of technical role types and hiring markets (software engineering, infrastructure, data, etc.) sufficient to hold credible conversations with technical hiring managers
- Strong communication and relationship management skills
- Ability to manage fast-paced hiring processes across multiple clients
- Highly organized with strong operational thinking
WHAT SUCCESS LOOKS LIKE
- Strong client retention and satisfaction
- Consistent successful technical placements across accounts
- Growth through upsells and expanded partnerships
- Clients view us as a trusted strategic technical hiring partner
- Hiring processes run smoothly and efficiently
- Risks and delivery issues are identified and addressed proactively
IDEAL CANDIDATE PROFILE
This role is well-suited for:
-Excellent English skills, written and spoken
-Experience placing AI specialists, ML engineers, or other AI/ML-focused roles
- Familiarity with the AI hiring market and current AI talent landscape
- Technical staffing or agency professionals who thrive in client-facing environments
- Professionals confident running or assisting scoping, intake, or sales calls with technical stakeholders
- Commercially minded operators who enjoy growing accounts and building partnerships
- Relationship-driven professionals focused on retention and long-term success
- People who enjoy balancing strategy, technical hiring execution, and client growth in a fast-paced environment
Scale Army is a staffing agency dedicated to connecting international talent with US-based companies. We cover a broad range of positions and industries, from customer support and sales roles to engineering and executive-level positions.
Application Process:
To be considered for this role these steps need to be followed:
Fill in the application form
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