Customer Success Intern
At a glance
Entry-level Customer Success role at Seagate. Shanghai.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Support engagement with channel partners, distributors, and key customers across East China
- Track customer issues, analyze logs, verify failures on site, and coordinate follow-up resolution
- Help run product qualification by coordinating schedules, tests, investigations, and issue closure
- Prepare customer presentations, technical reports, and marketing-focused technical content
- Join customer visits, workshops, marketing events, and on-site support with cross-functional teams
What you bring
- You are pursuing a bachelor's or master's degree in engineering, computing, information technology, English, or a related discipline
- You communicate effectively in both Mandarin and English, in writing and conversation
- You can use tools for statistical analysis, reporting, and presentation development
- You have supported customers in a technical setting and can coordinate clearly across teams
Who this fits
This internship suits a student interested in customer-facing engineering and storage technology. You will collaborate with Marketing, CQE, and ASE while working in Shanghai and traveling up to ten percent.
From the employer
About our group:
The Customer Success (CS) team is a highly effective, customer-focused group that consistently delivers best-in-class product support and technical service to both external and internal customers.
About the role - you will:
• Supporting day-to-day customer engagement activities for channel partners, distributors, and key end customers across East China.
• Assisting with customer issue tracking, drive log analysis, on-site failure verification, and follow-up actions to ensure timely resolution.
• Supporting product qualification activities, including schedule coordination, test tracking, issue investigation, and resolution management.
• Preparing customer presentations, technical reports, and marketing-related technical materials.
• Coordinating with cross-functional teams, including Marketing, CQE, and ASE, to address customer requirements and support business objectives.
• Participating in customer visits, technical workshops, marketing events, and on-site support activities to gain hands-on experience in customer-facing engineering roles.
• Conduct research on emerging storage technologies and industry trends to bring fresh perspectives to the team.
• Supporting additional channel customer projects and business growth initiatives as required.
About you:
• Currently pursuing a Bachelor’s or Master’s degree in Electrical Engineering, Computer Science, Information Technology, English, or a related field.
• Strong interest in customer-facing engineering roles.
• Strong market and technology insights.
• Familiarity with storage technologies (HDD, SSD, RAID, etc.) is a plus.
• Excellent communication skills in both Mandarin and English.
• Self-motivated, eager to learn, and able to work in a fast-paced environment.
• A team player who can effectively collaborate with others.
Your experience includes:
• Proficiency in the tools for statistical data analysis, reporting, and presentation preparation.
• Familiarity with project management and collaboration tools.
• Experience supporting customers in a technical environment.
• Strong written and verbal communication skills for coordinating across teams.
You might also have:
• Experience with scripting or programming languages (e.g., Python, C/C++, Shell).
• Knowledge of diagnostic tools and log analysis (e.g., SMART, telemetry, failure logs).
• Understanding of cloud storage, edge computing, or AI/ML applications in storage.
• Demonstrated leadership through student organizations, technical competitions, or project teams.
Location:
Shanghai
Location: Shanghai, China
Travel: Up to 10%
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