Senior Account Manager
At a glance
Senior Account Management role at Seon. London · full-time · £82,200–£111,120 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Own a customer portfolio and hit quota through renewals, upsells, and cross-sells
- Build trusted client relationships through service, check-ins, performance reviews, and QBRs
- Guide onboarding, training, and product adoption so customers gain value from the solutions
- Use customer, market, and competitor insight to inform roadmaps with Product and Marketing
- Present data-led updates on ROI, progress, challenges, and growth opportunities to stakeholders
What you bring
- Account management or customer success experience in a B2B SaaS environment
- Background with fraud, risk, security, or compliance solutions is a plus
- Strong knowledge of account management, customer lifecycle, and renewal practices
- Experience using CRM and account tools to track performance and forecast outcomes
- Clear communicator who solves problems proactively and translates client needs into solutions
Who this fits
You'll suit a proactive, analytical relationship builder who can work with clients, executives, and cross-functional teams. The role is based in London with a hybrid schedule and requires travel for client meetings, industry events, and team gatherings as needed.
From the employer
SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide stop fraud, reduce risk and protect revenue. Powered by 900+ real-time, first-party data signals, SEON enriches customer profiles, flags suspicious behavior and streamlines compliance workflows - all from one place. SEON provides richer data, more flexible and transparent analysis, and faster time to value than any other provider on the market. We’ve helped companies reduce fraud by 95% and achieve 32x ROI, and we’re growing fast, thanks to our partnerships with some of the world’s most ambitious digital brands like Revolut, Wise, and Bilt.
As an Account Manager, you will be responsible for maintaining and expanding relationships with our existing clients while identifying opportunities for upselling our cutting-edge fraud prevention solutions. With your expertise and commitment, you will help businesses enhance their fraud management strategies using our innovative technology.
This role offers flexibility and can be based in London with a hybrid schedule.
WHAT YOU’LL DO:
Own and consistently deliver against an assigned sales quota by proactively driving renewals, upsells and cross-sells within a defined customer portfolio
Maintain strong relationships with key clients and provide exceptional customer service
Conduct regular check-ins, performance reviews and QBRs with clients to assess satisfaction, surface evolving needs and align on success metrics
Collaborate with our Product and Marketing teams to align offerings with client needs and market trends
Assist clients in maximizing the benefits of our solutions through effective onboarding, training and product adoption
Monitor market and competitor trends to provide actionable insights and strategic recommendations that inform customer roadmaps and strengthen our competitive positioning
Prepare and deliver compelling, data-driven presentations to internal and external stakeholders, clearly articulating ROI, progress, challenges and opportunities for continued partnership growth
Drive customer satisfaction and long-term retention by proactively managing customer feedback and championing the customer voice across SEON
WHAT YOU’LL BRING:
Proven success as an Account Manager, Customer Success Manager, or similar client-facing role in a B2B SaaS company
Experience managing client relationships at a company that delivers fraud, risk, security, or compliance solutions is a plus
Strong understanding of account management, customer lifecycle management, and renewal processes
Exceptional communication and interpersonal skills, with the ability to build trusted relationships with clients, executives, and cross-functional stakeholders
Experience using CRM platforms and account management tools to manage customer relationships, track performance, and forecast business outcomes
Analytical and technically curious, with the ability to understand client needs and translate them into effective solutions
A proactive, resourceful problem-solver with a genuine curiosity to learn and continuously improve
Willingness to travel for client meetings, industry events, and team gatherings as needed
SEON Technologies collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.
SEON is an equal opportunity employer. We strive to embrace what makes each one of us unique; we each have our own story. Whether looking at our current staff or future team members, we believe that everyone has something to contribute, and our employment practices reflect that. We do not make an employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let your recruiter know if you need reasonable adjustments to our recruitment process.
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