Solutions Engineer, Strategic
At a glance
Mid-level Solutions & Sales Engineering role at Serval. Remote, United States · full-time · $300,000 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Lead discovery, solution design, demos, whiteboards, executive briefings, and security reviews with account executives
- Map prospects' environments to integrations across identity, ITSM, MDM, HRIS, cloud, and SaaS tools
- Turn customer requirements into focused use cases and pilot success measures
- Transfer full technical context to Deployment at pilot launch, then step away from the account
- Create SA assets and route field objections or product gaps to engineering
What you bring
- Bring at least ten years in solutions architecture, sales engineering, or similar pre-sales work at high-growth B2B software or infrastructure firms
- Show successful technical selling to senior IT and security buyers, including CIOs and Heads of IT
- Debug integrations live, contribute in architecture reviews, and answer security questions with hands-on depth
- Know IdPs, SCIM, ITSM, ticketing, SaaS administration, APIs, and organization-wide access changes
- Communicate complex technical ideas clearly to engineers and executives, with a builder's ownership mindset
Who this fits
This suits a hands-on builder who can create demos or proofs of value, advise sophisticated buyers, and work independently in ambiguity. You’ll be the founding Solutions Engineer and first technical seller, shaping the motion and assets used by future SAs. The role is remote in the United States and full-time.
From the employer
Who We Are
Serval is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.
At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.
Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving.
We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.
Role Overview
This is our founding Solutions Engineer: the first technical seller at Serval and the person who defines what world-class solutions architecture looks like here. You'll own the technical side of the pre-sales cycle for prospective strategic customers, sitting across the table from sophisticated IT and security buyers who test every claim we make. Your job is to earn their trust, prove the platform, and win the technical decision. Because you're first, you're not inheriting a playbook, you're writing it: partnering directly with our GTM leaders and account executives, shaping how we demo and run technical evaluations, and building the technical foundation the next ten SAs will use.
Who You Are
A builder at heart, able to scope what matters, stand up a demo or proof-of-value yourself, and ship it.
Deeply technical and credible, the kind of person who earns the respect of CIOs, Heads of IT, and security leaders in the first meeting.
A trusted advisor by instinct, who listens for the real problem and proves value in the sales cycle rather than pitching features.
Living on the AI frontier, fluent in how agents and LLM-powered systems get deployed and governed inside the enterprise.
Comfortable in ambiguity, owning your work end-to-end, and moving without waiting to be told what to build next.
What You'll Do
Run the technical sales motion with AEs: discovery, architecture, demos, whiteboard sessions, executive briefings, and the security review that wins technical buy-in.
Go deep on integrations with the prospect's stack, including identity providers (Okta, Entra), ITSM and ticketing, MDM, HRIS, cloud, and the SaaS apps Serval provisions against.
Translate unique technical environments, requirements, and goals into a scoped set of value-based use cases and success criteria for pilot.
Be the credible voice on security and access, fluent in guardrails, approval workflows, least-privilege and just-in-time access, audit logging, and the compliance questions security teams press on.
Execute a clean handoff to Deployment at pilot kickoff, with full technical context, then roll off the account.
Build the foundational SA toolkit from scratch: demo environments, reference architectures, evaluation frameworks, technical FAQs, and competitive positioning.
Act as the bridge between the field and product, capturing the hardest objections and feature gaps and working directly with engineering to close them.
What You'll Need
10+ years in solutions architecture, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company.
A track record of selling technical products to senior IT and security buyers, with hands-on credibility in front of CIOs, Heads of IT, and security leaders.
Genuine technical depth: you can hold your own in an architecture review, debug an integration live, and answer a sharp security question without reaching for a deck.
Working fluency with the modern IT and identity stack, including IdPs and SCIM, ITSM and ticketing, SaaS administration, APIs, and how access is granted and revoked across an org.
Excellent communication and storytelling, translating complex concepts for both engineers and executives.
A builder's instinct and high ownership, energized by being first and motivated to create the systems that scale a team.
Experience with ITSM, IGA, access management, security, or AI automation products is a strong plus.
What We Offer
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
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