Enterprise Account Executive - Manufacturing(Process)

ServiceNow Open · verified Sep 24, 2026

On-site Tokyo Full-time Mid-level Account Executive

At a glance

Mid-level Account Executive role at ServiceNow. Tokyo · full-time.

Pay not stated

RoleAccount Executive

SeniorityMid-level

LocationTokyo

WorkplaceOn-site

EmploymentFull-time

PostedNov 20, 2025 · 10mo ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Generate new SaaS-license revenue through account and territory planning, prospect research, and field sales work
Build relationships with CFOs, CIOs, COOs, CDOs, and other senior customer stakeholders
Coordinate account strategy across consultants, specialists, success teams, partners, and marketing
Advise customers on their IT roadmaps and connect each opportunity with the right support resources
Win new business, negotiate agreements, and maintain strong executive-level customer relationships

What you bring

At least seven years in software or solutions sales
A record of meeting sales targets while creating new business
Experience earning trust with existing and prospective customers and internal teams
The ability to apply AI thinking to workflows, decisions, problem-solving, or industry opportunities

Who this fits

This suits an experienced enterprise seller who can work across a broad account team, engage multiple C-suite stakeholders, and keep customer success central to a team-based sales approach. The role is based onsite in Tokyo and focuses on manufacturing process accounts.

From the employer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.