Client Success Manager at SetSales
SetSales Open · verified Sep 24, 2026 At a glance
Mid-level Customer Success role at SetSales. London.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Coordinate sales, marketing, and operations resources to deliver contracted sponsor services
- Guide sponsors from signed agreement through event planning, delivery, and follow-up
- Keep client contacts, contracts, and agreements current in the CRM
- Help sponsors register through internal systems and build onboarding knowledge for new clients
- Gather post-event feedback to assess satisfaction and improve delivery
What you bring
- At least three years in client management, account management, or customer success
- A bachelor’s or master’s degree earned with outstanding results
- Permission to work in the United Kingdom
- Comfort learning new systems, using CRM software, and working with Google Docs Editors
Who this fits
You’ll suit a proactive, highly organised client operator who follows through and prioritises details. The role includes overseas conference travel and requires a UK work permit. You’ll work across sales, marketing, and operations while owning sponsor relationships after contract signature.
From the employer
About us
SetSales is Northern Europe’s leading sales community and aims to connect and develop commercially-minded executives, decision makers in sales, and aspiring entrepreneurs. We are connecting more than 4,000 professionals from more than 15 countries every year.
SetSales is part of United Media (https://www.united-media.com/) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc.
What we offer you
As our Client Success, you get the unique opportunity to take ownership of our success. To ensure a never-ending growth curve, we provide you with:
- The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
- Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.
- Travel opportunity: You will be joining our conferences overseas.
- Invaluable transferable skills - boost your interpersonal, organisation and project management skills through experience
- Attractive compensation package.
- Gain a lot of new relationships with global industry leaders while growing your personal brand.
Responsibilities:
- Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.
- Aligning on Sponsors expectations - pre & post sale, ensuring the sales process is deliverable.
- Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events.
- Maintain accurate records of client interactions, contracts, and agreements using our CRM.
- Providing daily support to sponsors to facilitate their registration through our internal management systems.
- Building an internal knowledge base and helping with the onboarding of new clients.
- Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.
What we expect from you
we are looking for candidates who:
- Take ownership of everything you do, be proactive and follow through on commitments.
- Are well-organised, and detail-focused and display the ability to structure and prioritise their work.
- Have acquired a bachelor’s or master’s degree with outstanding results
- Have a UK work permit
- Fast learning and competent with new systems
- Proficiency in CRM software and Google Docs Editors suite.
- 3+ years of experience in client management, account management, or customer success roles.
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